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Found 24 Skills
4 production-ready business and growth skills: customer success manager with health scoring and churn prediction, sales engineer with RFP analysis, revenue operations with pipeline and GTM metrics, and contract & proposal writer. Python tools included (all stdlib-only). Works with Claude Code, Codex CLI, and OpenClaw.
Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk scorecard with severity tiers, root cause hypotheses, and suggested save plays per account. Designed for seed/Series A teams where the founder or a single CSM manages all accounts manually.
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Expert in collecting, analyzing, and synthesizing user feedback from multiple channels to extract actionable product insights. Specializes in transforming qualitative feedback into quantitative pri...
Design and execute customer onboarding playbooks with milestones, success metrics, and automated touchpoints
Use when creating customer stories that prove ROI, highlight use cases, and equip sales with proof.
Template for orchestrating phased motions across strategic SaaS accounts.
Identify upsell and cross-sell opportunities through usage patterns, growth signals, and account behavior analysis
When the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
Use to score accounts, flag risks, and standardize remediation triggers.
Generates a comprehensive client health overview across all accounts. Reads CRM data, support tickets, usage metrics, billing, and engagement logs. Calculates health scores, trend direction, and RAG status per client. Outputs a sorted risk report with recommended actions.
Help existing PostHog customers improve their PostHog instance. Triggers on "help [customer] improve their PostHog setup", "audit [company]'s PostHog instance", "create tracking plan for [company]", "design data schema for [customer]", or requests to improve analytics coverage, fix instrumentation gaps, expand PostHog usage, or build better insights for customers already using PostHog. Use when working with a customer who already has PostHog installed.