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Found 18 Skills
Create an end-to-end user journey map with stages, touchpoints, emotions, pain points, and opportunity areas. Use when mapping the full user experience for a product, feature, or service.
Use this skill when planning user research, conducting usability tests, creating journey maps, or designing A/B experiments. Triggers on user interviews, usability testing, user journey maps, A/B test design, survey design, persona creation, card sorting, tree testing, and any task requiring user experience research methodology or analysis.
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization.
Эксперт Customer Journey. Используй для mapping touchpoints, user experience и journey optimization.
User personas, customer journey maps, interview guides, usability testing, and card sorting. Use when building user understanding, mapping customer experiences, planning user research sessions, or defining Jobs-to-Be-Done.
Master user research with interviews, surveys, personas, journey mapping, and research synthesis for user-centered design.