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Found 27 Skills
Guides technical support engineering—customer ticket investigation, reproduction, log and API analysis, root-cause isolation, workaround communication, engineering escalation with evidence, and knowledge-base fixes for product bugs and integration issues. Use when debugging a customer-reported issue, writing a repro for engineering, analyzing API errors, drafting technical replies, or improving support runbooks—not for CS program design, renewals, or billing ops (customer-ops-specialist), production incident command (incident-management-engineer), building product features (fullstack-software-engineer), or company-wide crisis statements and launch announcements (communication-lead), or exec/VIP and community escalation program design (community-executive-escalations-program-manager). Product how-to, macros, and ticket triage without deep debugging: product-support-specialist.
Read content from Feishu cloud documents or knowledge bases and analyze document structure. It is used when users request to "view", "read", "analyze", "fetch", "open" Feishu documents or knowledge bases. It supports reading via document ID, knowledge base Token or URL. Markdown is used as the intermediate format and stored in the /tmp directory.
DingTalk knowledge base and document management operations. This skill is used when users mention "DingTalk Docs", "knowledge base", "create new document", "view document directory", "read document content", "write to document", "update document", "document members", "dingtalk doc", "knowledge base". It supports all document-related operations including creating knowledge bases, querying knowledge base lists, creating new documents/folders, reading/writing document body content, and managing member permissions.
Interact with Heptabase using the CLI to create, read, and edit notes, journals, tags, and cards, and to browse AI Tutor goals, courses, and lessons. Use when the user asks to manage their Heptabase knowledge base, search cards, work with journals or tags, or read AI Tutor content.
Archive existing wiki knowledge and rebuild from scratch, or restore from a previous archive. Use this skill when the user wants to start fresh, rebuild the wiki from all sources, archive current knowledge before a major change, or restore an older version. Triggers on "rebuild the wiki", "start over", "archive and rebuild", "restore from archive", "nuke and repave", "clean rebuild". Also use when the wiki has drifted too far from sources and incremental fixes won't cut it.
Show the current state of the wiki — what's been ingested, what's pending, and the delta between sources and wiki content. Use this skill when the user asks "what's the status", "how much is ingested", "what's left to process", "show me the delta", "what changed since last ingest", "wiki dashboard", or wants an overview of their knowledge base health and completeness. Also use before deciding whether to append or rebuild. Includes an insights mode triggered by "wiki insights", "what's central", "show me the hubs", "central pages", "what's connected", "wiki structure" — analyzes the shape of the wiki itself to surface top hubs, cross-domain bridges, and orphan-adjacent pages.
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Update Knowledge Base — Execute doc-updater, code-reviewer, and learn-eval in sequence to solidify the changes from this session into documents and knowledge.
Audit and maintain the health of the Obsidian wiki. Use this skill when the user wants to check their wiki for issues, find orphaned pages, detect contradictions, identify stale content, fix broken wikilinks, or perform general maintenance on their knowledge base. Also triggers on "clean up the wiki", "what needs fixing", "audit my notes", or "wiki health check".
Enforce consistent tagging across the Obsidian wiki using a controlled vocabulary. Use this skill when the user says "fix my tags", "normalize tags", "clean up tags", "tag audit", "what tags should I use", "tag taxonomy", or whenever you're creating or updating wiki pages and need to choose the right tags. Also trigger when the user asks about tag conventions, wants to add a new tag to the taxonomy, or says "my tags are a mess". Always consult this skill's taxonomy file before assigning tags to any wiki page.
Search for new products and technologies through multiple channels, cross-verify the information, and store it in the knowledge base. Use this when users mention "latest information", "new products", "search for information", "look up information", or "learn about XX".
Processes a new source from raw/ into the wiki. Activates when the user asks to ingest, process, add, or incorporate a source into the knowledge base.