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Found 28 Skills
Strategic Customer Success leadership guidance for CS org design, customer segmentation and tiering (tech touch, low touch, high touch), success metrics and KPIs (NRR, GRR, NPS, CSAT, CES), playbook development, executive stakeholder management, CS technology stack strategy, value realization frameworks, and customer journey mapping. Use when building CS teams, defining customer segments, designing playbooks, measuring success outcomes, or implementing CS platforms.
Complete Operation Guide for Zsxq CLI (zsxq-cli), covering all scenarios of Zsxq (Knowledge Planet) and content management. This Skill must be used when users mention Zsxq, zsxq, Xiaomiquan (former name of Zsxq), login/authentication, posting, commenting, answering, editing, deleting topics, notes, digest, tags/hashtag, members, footprints, question records, share links, NPS feedback, group_id, topic_id; need to login/check authentication status, view/search/publish/edit/manage Zsxq content; perform operation scenarios such as daily patrol, comment section operation, question management, digest and tag organization, operation daily/weekly report & review, generating Zsxq daily poster images, generating vertical animated videos, negative content monitoring, batch tagging, renewal care for expiring members, archiving topics to columns; splice share links, directly call underlying APIs (api call / api raw), check member lists/member expiration dates/column lists; or need to check/migrate/clean up legacy Zsxq Skills (such as upgrading zsxq-shared, zsxq-group to a single zsxq). It should be triggered even if only a single operation is involved (e.g., obtaining group_id, viewing post details, replying to comments).
Design surveys that collect reliable, unbiased quantitative data to validate hypotheses and measure user attitudes at scale.
Collect, analyze, and act on customer feedback to improve your product and business. Use when building feedback systems, running customer interviews, analyzing feature requests, measuring satisfaction (NPS, CSAT), or closing the feedback loop. Covers feedback collection methods, interview techniques, analysis frameworks, and how to decide what feedback to act on. Trigger on "customer feedback", "collect feedback", "user research", "customer interviews", "NPS", "feature requests", "feedback system".