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Found 55 Skills
Apply invisible refinements that compound into felt quality
Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.
Apply the Doherty Threshold — keep system response times under 400ms to maintain user flow and perceived performance.
Critique a screen's visual hierarchy — entry point, eye flow, weight distribution, and emphasis.
Create helpful, actionable zero-content states
Determine what UI element draws attention first, second, third using size, weight, color, and de-emphasis strategies
Design first-run experiences that get users to value quickly without overwhelming them.