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Found 10,367 Skills
Qualtrics XM platform help — CX surveys (NPS/CSAT/CES), Employee Experience (EX) pulse surveys, Strategy & Research, Experience Agents AI, XM Directory, dashboards, REST API v3, MCP servers. Use when surveys aren't getting responses, dashboards won't show the right data, API calls return errors, you're setting up Qualtrics for the first time, confused by XM Directory contact management, need to export response data, comparing Qualtrics vs Medallia, or Qualtrics is too complex and you need guidance. Do NOT use for general NPS/CSAT strategy across tools (use /sales-customer-feedback) or product review collection like Trustpilot or G2 (use /sales-customer-reviews).
Planhat platform help — Health Scores, Agentic Automation, Revenue Management, CRM Sync, Enduser Tracking, Projects, NPS, REST API, MCP Server. Use when health scores aren't reflecting churn risk, CRM sync is overwriting fields or not pulling data, metrics take hours to build and formulas keep breaking, automation rules aren't triggering, revenue or license data doesn't match Salesforce, enduser tracking isn't capturing product usage, or the Planhat API returns unexpected errors. Do NOT use for general customer success strategy (use /sales-customer-success) or NPS/CSAT survey methodology (use /sales-customer-feedback).
NICE CXone (Mpower) platform help — full CCaaS with omnichannel routing, WFM, quality management, AI analytics, digital engagement, and virtual agents. Use when setting up NICE CXone ACD routing or IVR, WFM forecasting and scheduling not working, quality management scorecards not scoring correctly, CXone Copilot freezing agent UI, comparing NICE CXone pricing tiers (Digital $71 to Complete $209/agent/mo), integrating CXone with Salesforce or other CRM, CXone reporting hard to understand, or audio quality issues on CXone calls. Do NOT use for building a general coaching program (use /sales-coaching) or reviewing a specific call transcript (use /sales-call-review).
Craft platform help — AI growth engine for home services with real-time field sales coaching during in-home appointments, 24/7 AI call center with live CSR coaching, revenue recovery AI agents, Craft Intelligence analytics. Use when reps need live coaching during appointments not after, call center booking rates are too low, missed estimates and unsold jobs pile up without follow-up, comparing Craft vs Rilla vs Siro vs SalesAsk for home services coaching, setting up Craft with ServiceTitan or Salesforce, or wondering if bundled pricing is worth it. Do NOT use for virtual/video meeting note-taking (use /sales-note-taker) or building a coaching program from scratch (use /sales-coaching).
Help desk and customer service platform comparison and selection — choosing the right ticketing and support platform (Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, Front, Hiver, Jira Service Management, Gorgias, Tidio, HappyFox, Kustomer, LiveAgent, Crisp, Pylon). Use when comparing help desk platforms for a support team, deciding between Zendesk vs Freshdesk vs Intercom, evaluating which support tool fits your team size and budget, choosing a help desk for e-commerce or SaaS, migrating from one help desk to another, or wondering which platform has the best AI or automation. Do NOT use for platform-specific configuration (use /sales-zendesk or the relevant platform skill), CCaaS/contact center selection (use /sales-ccaas-selection), or live chat strategy (use /sales-live-chat).
Verint Open Platform help — enterprise CX automation with Da Vinci AI bots (Quality Bot 100% QA, Coaching Bot real-time guidance, Wrap Up Bot auto-summaries, CX/EX Scoring, TimeFlex agent scheduling, Exact Transcription 80+ languages), WFM forecasting/scheduling/adherence, knowledge automation, IVA virtual assistants, speech/text analytics, financial compliance, Verint Marketplace 350+ listings. Use when Verint reports loading slowly or showing inconsistent data, Quality Bot not scoring interactions correctly, Coaching Bot recommendations irrelevant, WFM forecasts off vs actual volume, Verint API integration or developer portal questions, comparing Verint vs NICE vs Genesys WEM capabilities, or connecting Verint to your CCaaS or CRM. Do NOT use for choosing between CCaaS platforms (use /sales-ccaas-selection) or for QA tool comparison across vendors (use /sales-coaching).
Boomi platform help — enterprise iPaaS, 1000+ connectors, API Management, Data Hub MDM, Flow low-code builder, Event Streams, B2B/EDI, AgentStudio AI agents, MCP support. Use when Boomi integration keeps failing or data isn't syncing, connector won't authenticate to SAP or Salesforce, per-connection pricing is spiraling and you need to optimize, debugging a Boomi process is painful with vague error messages, evaluating Boomi vs MuleSoft vs Workato, or setting up API management and governance. Do NOT use for simple Zapier/Make automations (use /sales-integration) or MuleSoft-specific questions (use /sales-mulesoft).
Genesys Cloud CX platform help — enterprise CCaaS with AI-powered experience orchestration, omnichannel ACD routing (voice + digital), Architect IVR/flow builder, workforce management (WFM forecasting/scheduling/adherence), quality management (evaluations/scoring), predictive routing, agent assist, virtual agents, outbound dialer, Interaction Analytics, AppFoundry marketplace (450+ apps), REST Platform API with OAuth 2.0 and 15 regional endpoints, deep Salesforce integration (CX Cloud joint product + Service Cloud Voice BYOT), 4 tiers CX1 $75/CX2 $115/CX3 $155/CX4 $240 per user/mo + telephony minutes. Use when setting up Genesys Cloud routing or Architect flows, WFM forecasting not matching actual volume, quality management evaluations not triggering coaching, dropped calls or audio quality issues, comparing Genesys pricing tiers, integrating Genesys with Salesforce or ServiceNow, Genesys reporting hard to navigate, MFA management confusing, Genesys API integration, or evaluating enterprise CCaaS platforms. Do NOT use for building a general coaching program (use /sales-coaching) or comparing CCaaS platforms (use /sales-ccaas-selection).
Altern platform help — curated AI tools and agents directory (10,000+ tools, 100+ categories, ~5-28K monthly visits). Covers tool submissions (free + featured tiers: Gold/Silver/Bronze), listing optimization, category selection, newsletter inclusion (weekly AI tools + agents digest), alternatives pages, and dofollow backlinks. Use when your AI tool isn't listed on Altern, listing isn't getting visibility, not sure if a featured tier is worth it, or wondering how Altern compares to other AI directories. Do NOT use for multi-directory launch coordination (use /sales-launch-directory). Do NOT use for non-AI product directories (use the platform-specific skill).
Append-only task record convention for Loom. Use when reading or writing per-task records under `.agents/tasks/<task-id>/`, when another skill needs to log a lifecycle milestone (saved, decision, readiness, blocker, done), when the user asks about an existing task's status or progress, or when checking task records for drift via the linter. Do NOT trigger for creating new tasks (that is `task-brief`'s job), for general docs/planning unrelated to a task directory, or for historical questions about the retired `task-state-management` system.
Evaluate options for a specific design decision node and recommend one with explicit trade-offs. Use when the design already exposes a concrete choice such as architecture style, state management approach, auth model, storage pattern, sync strategy, multi-agent coordination model, language or runtime, UI framework, data-layer library, or tooling selection. Trigger when the user needs structured comparison and recommendation for a bounded design decision. Do not use for broad design discovery, full-system decomposition, or final readiness review.
Use this skill when the user asks to call an authenticated HTTP API (for example "call the GitHub/OpenAI/Slack API", "hit an endpoint that needs a bearer token") and the `sesame` CLI is already installed on this device. The agent invokes `sesame request`, which forwards the HTTP call through the user's own broker and attaches the auth header server-side. The skill does not install software, does not read credentials from the environment, and runs shell only within the fixed `sesame` subcommand surface (`request`, `status`, `hostnames`, `login`, `refresh`). Skip for unauthenticated public endpoints, localhost services, or when the user has already exported a token in the environment for direct use.