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Found 2 Skills
When the user wants to generate referrals from customers, build partner sales channels, or leverage relationships for new business. Also use when the user mentions "referrals," "customer introductions," "partner sales," "channel sales," "word of mouth," "warm introductions," "reference selling," or "network selling." For account expansion, see account-expansion. For prospecting, see outbound-prospecting.
Acquisition is expensive. Retention is profitable. Customer success is the discipline of ensuring customers achieve their desired outcomes with your product - which leads to retention, expansion, and advocacy. This skill covers onboarding that activates, health scoring that predicts, retention plays that save, and expansion strategies that grow accounts. Use when "keywords, file_patterns, contexts, " mentioned.