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Use before emailing a PostHog customer, replying to one, or joining a call, and for any request to research a PostHog account. Fires on "/posthog-customer-deep-dive" and on natural language like "deep dive on X", "look up this customer", "help me reply to Y", "prep me for my call with Z", from an email address, domain, account name, or Vitally account id. Researches the account across Vitally and project 2 usage queries, then drafts an email (first touch, follow-up, or reply) or a call-prep brief, every recommendation carrying a live docs link.