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Found 5 Skills
Create / provision / set up a NEW Digital Experience (Communities) / Experience Cloud site — employee service, IT support, help desk, HR, customer, and partner portals — via the headless-360 MCP site-creation APIs. Use whenever a user asks to create/provision/set up a portal, site, or community, e.g.: 'create an employee service portal', 'create an IT Support Portal', 'create an Agentforce Employee Center', including wiring MIAW (Messaging for In-App/Web) at create. This is the site-CREATION skill and OWNS provisioning a new Aura OR LWR Experience Builder site from scratch — trigger it even when the user says 'Experience Builder site' or 'LWR site', as long as a NEW site is wanted. It always writes a portal-creation report as its final step (never ad hoc via CLI) and never makes a legacy Tabs+Visualforce site. DO NOT TRIGGER only for modifying an EXISTING site's pages/routes/theme/branding/guest-access metadata (experience-lwr-site-generate), existing-site customization (experience-ui-bundle), CMS, Commerce.
Provision and enable a Unified Employee License (UEL) user in Salesforce with the full entity chain — User, Person Account, PersonContact, and Employee2 — through the Salesforce-hosted headless-360 MCP server. Use when the user asks to create a UEL user, set up a Unified Employee user account, enable an employee under the Unified Employee license, provision an employee with Person Account and Employee2 record, or onboard a new employee onto the Unified Employee profile. Triggers on: create UEL user, set up unified employee, provision unified employee, enable UEL employee, onboard employee user, create person account for employee. DO NOT TRIGGER when: the user asks to create a standard user without UEL, clone an existing user, manage existing user permissions only, assign incident permissions only, reset passwords only, or look up existing users without creation intent.
Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time. Use this for: 'turn on swarming', 'enable service-cloud-swarming', 'set up swarming for IT Desk', 'set Teams as collaboration tool for swarming', 'enable collaborative incident resolution', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for the base Microsoft Teams ITSM integration toggle (service-itsm-teams-configure) or for configuring notification-channel preferences.
Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for employee service', 'turn on ITSM Teams integration', 'enable Microsoft Teams for IT Service', 'set up Salesforce IT Desk Teams app', 'enable ITSMTeamsEnabled', 'why can't I enable the Teams org preference', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for configuring the TeamsNotifications notification-channel preference or for enabling the Swarming feature itself (service-itsm-swarming-configure).
Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Problem Management, Change Management, Case Management, ITSM External Client App setup, or Incident Priority Matrix configuration (use the service-itsm-incident-priority-configure skill).