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Apply Design Thinking's five stages — Empathize, Define, Ideate, Prototype, Test — to solve user-centered problems. Use this skill when the user needs to solve an ambiguous problem, redesign a user experience, facilitate an innovation workshop, or develop a new product concept from scratch — even if they say 'we don't know what to build', 'how do we innovate', or 'the users aren't happy but we're not sure why'.