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Found 4 Skills
Navigate difficult conversations and deliver constructive feedback using structured frameworks. Covers the Preparation-Delivery-Follow-up model and Situation-Behavior-Impact (SBI) feedback technique. Use when preparing for difficult conversations, giving feedback, or managing conflicts.
Structured approach to workplace conflicts, performance discussions, and challenging feedback using preparation-delivery-followup framework. Use when preparing for tough conversations, addressing conflicts, giving critical feedback, or navigating sensitive workplace discussions.
Help users navigate tough feedback, performance conversations, and conflict. Use when someone needs to give hard feedback, have a performance conversation, fire someone, address conflict with a colleague, or deliver disappointing news like a denied promotion.
Prepare and lead difficult conversations as a manager/leader and produce a Difficult Conversation Pack (conversation brief, talk track/script, objection+emotion handling plan, follow-up note, and quality gates). Use for difficult conversation, hard conversation, tough feedback, performance conversation, promotion denial, layoff conversation, termination conversation, firing. Category: Leadership.