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Covers both giving and getting feedback — structures and scripts feedback conversations (positive, constructive, or behavioral) and provides techniques for drawing honest feedback from your own team. Produces SBI-framed feedback statements, opening lines for hard conversations, scripts for real situations, ways to handle resistance, and methods for extracting real feedback from reports. Use when the user wants to give someone feedback, says "how do I tell someone," "this person is struggling," "address a behavior," "hard conversation," "someone is underperforming," "praise this person," "write feedback for," "I need to say something," "difficult conversation," "get feedback from my team," "my team won't give me feedback," "blind spots," or "what does my team think of me." Do NOT use for formal annual or performance reviews (use performance-reviews) or sensitive HR situations that go beyond feedback (use difficult-situations).