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Found 10 Skills
Use when designing and scaling reference, story, advisory, or community programs.
Scoring and governance framework for managing reference customers and advocacy cohorts.
Iterable platform help — cross-channel customer engagement with Studio journey builder, AI suite (Brand Affinity, STO, Predictive Goals), and Smart Ingest from 23+ data sources. Use when configuring Studio journeys, setting up campaigns or experiments, managing email/SMS/push/in-app/WhatsApp channels, using Iterable AI features, configuring Smart Ingest or Snowflake sync, or troubleshooting Iterable. Do NOT use for general email marketing strategy (use /sales-email-marketing), push notification strategy (use /sales-push-notification), in-app messaging strategy (use /sales-in-app-messaging), transactional email strategy (use /sales-transactional-email), cross-platform deliverability (use /sales-deliverability), or connecting tools generically (use /sales-integration).
Complete 6 Buckets of Personalization framework from Flip The Script - Self-Authored Content, Engaged Content, Self-Identified Traits, Junk Drawer, Background Centric, and Company Level. Use when researching prospects, choosing personalization angles, or building personalized outreach.
Use when managing Xiaohongshu community, engaging with followers, building loyal audience relationships, or fostering brand advocacy through consistent interaction and support
Use when monitoring brand sentiment on Xiaohongshu, tracking public opinion, managing reputation, responding to negative feedback, analyzing brand perception trends, or handling PR crises
Customer.io platform help — customer engagement & marketing automation for behavior-based multi-channel messaging. Journeys (visual workflow builder with branching, delays, wait-untils), Campaigns (segment/event/date-triggered), Transactional Messages (API-triggered email, push, SMS), Segmentation (data-driven auto-updating and manual/static), Multi-channel (email, SMS via Twilio, push iOS/Android/web, in-app, WhatsApp), Data Pipelines (primary ingestion API, reverse ETL), Custom Objects, Ad Audience Sync (Google, Facebook, Instagram, YouTube), Design Studio (drag-and-drop email editor), A/B & cohort testing, Broadcasts (one-time/scheduled/API-triggered), Webhooks in workflows, and Analytics with AI-powered insights. Use when asking 'how do I do X in Customer.io', building behavior-triggered automation, setting up transactional messaging via Customer.io, configuring segments or journeys, integrating Customer.io Data Pipelines, or working with the Track/App/Transactional APIs. Do NOT use for general email marketing strategy (use /sales-email-marketing), cross-platform email deliverability (use /sales-deliverability), or email open/click tracking strategy (use /sales-email-tracking).
Zoho SalesIQ integration. Manage data, records, and automate workflows. Use when the user wants to interact with Zoho SalesIQ data.
Write follow-up emails that re-engage without being annoying. Uses proven psychology for follow-up sequences. 42% of replies come from follow-ups.
When the user wants to build or improve a sales bot's ability to seamlessly connect prospects to live reps with full context passed along. Also use when the user mentions "warm handoff," "transfer to human," "live rep handoff," "context handover," or "seamless transfer."