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Found 4 Skills
Designs and manage customer loyalty programs — points, tiers, rewards, referrals, VIP programs, retention mechanics. Covers strategy, structure, and implementation across Brevo Loyalty, Smile.io, LoyaltyLion, Yotpo, Stamp.me, and custom-built programs. Use when designing a loyalty program, choosing loyalty software, setting up points/tiers/rewards, optimizing member engagement, or measuring program ROI. Do NOT use for affiliate/referral programs with commission payouts (use /sales-affiliate-program), email marketing to loyalty members (use /sales-email-marketing), or checkout optimization (use /sales-checkout). For Brevo-specific help, use /sales-brevo.
Map and analyze customer experience touchpoints. Use for improving satisfaction, loyalty, and customer journey optimization.
Use when handling customer inquiries, complaints, after-sales issues, or needing to build customer loyalty through exceptional service experiences
LoyaltyLion platform help — points, tiers, rewards, referrals, custom loyalty pages, receipt upload (omnichannel), AI recommendations, analytics, Klaviyo Events integration, Admin API, Headless API. Use when LoyaltyLion points not accruing correctly, tiers not promoting members, custom loyalty page not displaying, Klaviyo flows not triggering from LoyaltyLion events, API returning errors, or rewards not redeeming at checkout. Do NOT use for cross-platform loyalty strategy (use /sales-loyalty), cross-platform email marketing (use /sales-email-marketing), or connecting tools generally (use /sales-integration).