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Found 10 Skills
Use when handling customer inquiries, complaints, after-sales issues, or needing to build customer loyalty through exceptional service experiences
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations
Manage customer service with Gladly's people-centered support platform.
AI e-commerce customer service assistant that supports order query, product recommendation, and ticket processing. It can use Playwright MCP to automatically operate the e-commerce backend to query real order status.
Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.
Measure and optimize customer service performance using CSAT, NPS, CES, First Contact Resolution, and text mining on support tickets. Use this skill when the user needs to evaluate CS team performance, identify top complaint drivers, optimize staffing, or build CS dashboards — even if they say 'is our CS team doing well', 'what are customers complaining about', 'how many agents do we need', or 'build a CS dashboard'.
Use when managing Xiaohongshu shop daily operations, handling inventory and orders, processing customer purchases, coordinating shipping and fulfillment, or planning shop promotions and activities
Help desk and customer service platform comparison and selection — choosing the right ticketing and support platform (Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, Front, Hiver, Jira Service Management, Gorgias, Tidio, HappyFox, Kustomer, LiveAgent, Crisp, Pylon). Use when comparing help desk platforms for a support team, deciding between Zendesk vs Freshdesk vs Intercom, evaluating which support tool fits your team size and budget, choosing a help desk for e-commerce or SaaS, migrating from one help desk to another, or wondering which platform has the best AI or automation. Do NOT use for platform-specific configuration (use /sales-zendesk or the relevant platform skill), CCaaS/contact center selection (use /sales-ccaas-selection), or live chat strategy (use /sales-live-chat).
Gorgias integration. Manage data, records, and automate workflows. Use when the user wants to interact with Gorgias data.
Design WhatsApp LLM chatbots for East African markets: conversation flows, social presence principles, trust-building, local language registers, and human escalation protocols. Invoke when a client wants to automate WhatsApp customer service, sales enquiries, or support using AI.