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Grafana OnCall and Incident Response Management (IRM) — alert routing, escalation chains, on-call schedules, Jinja2 routing templates, Slack/mobile notifications, integrations (Alertmanager, Grafana Alerting, webhooks, PagerDuty), and incident lifecycle management. Use when setting up on-call rotations, configuring escalation policies, routing alerts to the right team, declaring and managing incidents, integrating with Alertmanager or Grafana Alerting, or configuring Slack-based alert workflows.