stakeholder-update

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Stakeholder Update

利益相关者更新内容

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Generate a stakeholder update tailored to the audience and cadence.
若遇到不熟悉的占位符或需要查看已连接的工具,请参阅 CONNECTORS.md
生成适配受众与更新频率的利益相关者更新内容。

Usage

使用方法

/stakeholder-update $ARGUMENTS
/stakeholder-update $ARGUMENTS

Workflow

工作流程

1. Determine Update Type

1. 确定更新类型

Ask the user what kind of update:
  • Weekly: Regular cadence update on progress, blockers, and next steps
  • Monthly: Higher-level summary with trends, milestones, and strategic alignment
  • Launch: Announcement of a feature or product launch with details and impact
  • Ad-hoc: One-off update for a specific situation (escalation, pivot, major decision)
询问用户需要生成哪种类型的更新:
  • 每周更新:定期同步进度、阻塞问题与下一步计划
  • 每月更新:更高维度的总结,包含趋势、里程碑与战略对齐情况
  • 上线公告:功能或产品上线的通知,包含细节与影响说明
  • 临时更新:针对特定场景的一次性更新(如风险升级、方向调整、重大决策通知)

2. Determine Audience

2. 确定目标受众

Ask who the update is for:
  • Executives / leadership: High-level, outcome-focused, strategic framing, brief
  • Engineering team: Technical detail, implementation context, blockers, decisions needed
  • Cross-functional partners: Context-appropriate detail, focus on shared goals and dependencies
  • Customers / external: Benefits-focused, clear timelines, no internal jargon
  • Board: Metrics-driven, strategic, risk-focused, very concise
询问更新的接收对象:
  • 高管/领导层:高维度、结果导向、战略层面的框架,内容简洁
  • 工程团队:技术细节、实现背景、阻塞问题、待决策事项
  • 跨职能合作伙伴:适配场景的细节,聚焦共同目标与依赖关系
  • 客户/外部人员:以价值为核心,时间线清晰,无内部术语
  • 董事会:数据驱动、战略聚焦、关注风险,内容极度精简

3. Pull Context from Connected Tools

3. 从已连接工具中获取上下文

If ~~project tracker is connected:
  • Pull status of roadmap items and milestones
  • Identify completed items since last update
  • Surface items that are at risk or blocked
  • Pull sprint or iteration progress
If ~~chat is connected:
  • Search for relevant team discussions and decisions
  • Find blockers or issues raised in channels
  • Identify key decisions made asynchronously
If ~~meeting transcription is connected:
  • Pull recent meeting notes and discussion summaries
  • Find decisions and action items from relevant meetings
If ~~knowledge base is connected:
  • Search for recent meeting notes
  • Find decision documents or design reviews
If no tools are connected, ask the user to provide:
  • What was accomplished since the last update
  • Current blockers or risks
  • Key decisions made or needed
  • What is coming next
若已连接 ~~项目追踪工具
  • 获取路线图项与里程碑的状态
  • 识别自上次更新以来已完成的工作
  • 标记存在风险或阻塞的事项
  • 获取迭代或冲刺进度
若已连接 ~~聊天工具
  • 搜索相关的团队讨论与决策
  • 查找频道中提出的阻塞问题或议题
  • 识别异步沟通中达成的关键决策
若已连接 ~~会议转录工具
  • 获取近期会议记录与讨论摘要
  • 查找相关会议中的决策与行动项
若已连接 ~~知识库工具
  • 搜索近期会议记录
  • 查找决策文档或设计评审资料
若未连接任何工具,请询问用户提供以下信息:
  • 自上次更新以来完成的工作
  • 当前的阻塞问题或风险
  • 已做出或待做出的关键决策
  • 下一步计划

4. Generate the Update

4. 生成更新内容

Structure the update for the target audience using the templates and frameworks below.
For executives: TL;DR, status color (G/Y/R), key progress tied to goals, decisions made, risks with mitigation, specific asks, and next milestones. Keep it under 300 words.
For engineering: What shipped (with links), what is in progress (with owners), blockers, decisions needed (with options and recommendation), and what is coming next.
For cross-functional partners: What is coming that affects them, what you need from them (with deadlines), decisions that impact their team, and areas open for input.
For customers: What is new (framed as benefits), what is coming soon, known issues with workarounds, and how to provide feedback. No internal jargon.
For launch announcements: What launched, why it matters, key details (scope, availability, limitations), success metrics, rollout plan, and feedback channels.
针对目标受众,使用以下模板与框架构建更新内容。
面向高管:先给出核心结论(TL;DR)、状态颜色(绿/黄/红)、与目标绑定的关键进度、已做出的决策、带缓解方案的风险、明确的需求、以及下一个里程碑。内容控制在300字以内。
面向工程团队:已上线内容(附链接)、进行中事项(负责人、预计完成时间)、阻塞问题、待决策事项(含选项与建议)、下一步计划。
面向跨职能合作伙伴:即将到来的、会影响他们的事项、需要他们配合的内容(含截止日期)、对他们团队有影响的决策、以及开放征集意见的领域。
面向客户:新功能(以价值为框架)、即将推出的内容、已知问题与临时解决方案、反馈渠道。无内部术语。
面向上线公告:上线内容、重要性说明、关键细节(范围、可用性、限制)、成功指标、推广计划、反馈渠道。

5. Review and Deliver

5. 审核与交付

After generating the update:
  • Ask if the user wants to adjust tone, detail level, or emphasis
  • Offer to format for the delivery channel (email, chat post, doc, slides)
  • If ~~chat is connected, offer to draft the message for sending
生成更新内容后:
  • 询问用户是否需要调整语气、细节程度或重点
  • 提供适配交付渠道的格式(邮件、聊天帖、文档、幻灯片)
  • 若已连接 ~~聊天工具,可提供消息草稿用于发送

Update Templates by Audience

按受众划分的更新模板

Executive / Leadership Update

高管/领导层更新模板

Executives want: strategic context, progress against goals, risks that need their help, decisions that need their input.
Format:
Status: [Green / Yellow / Red]

TL;DR: [One sentence — the most important thing to know]

Progress:
- [Outcome achieved, tied to goal/OKR]
- [Milestone reached, with impact]
- [Key metric movement]

Risks:
- [Risk]: [Mitigation plan]. [Ask if needed].

Decisions needed:
- [Decision]: [Options with recommendation]. Need by [date].

Next milestones:
- [Milestone] — [Date]
Tips for executive updates:
  • Lead with the conclusion, not the journey. Executives want "we shipped X and it moved Y metric" not "we had 14 standups and resolved 23 tickets."
  • Keep it under 200 words. If they want more, they will ask.
  • Status color should reflect YOUR genuine assessment, not what you think they want to hear. Yellow is not a failure — it is good risk management.
  • Only include risks you want help with. Do not list risks you are already handling unless they need to know.
  • Asks must be specific: "Decision on X by Friday" not "support needed."
高管关注:战略背景、目标达成进度、需要他们协助的风险、需要他们输入的决策。
格式
状态:[绿色 / 黄色 / 红色]

核心结论:[一句话总结——最重要的信息]

进度:
- [已达成的成果,与目标/OKR绑定]
- [已完成的里程碑,及其影响]
- [关键指标的变化]

风险:
- [风险内容]:[缓解方案]。[若有需要,明确提出请求]。

待决策事项:
- [决策内容]:[选项与建议]。需在[日期]前完成决策。

下一个里程碑:
- [里程碑内容] —— [日期]
高管更新技巧
  • 先给出结论,而非过程。高管想看到的是“我们上线了X,带动了Y指标增长”,而非“我们开了14次站会,解决了23个工单”。
  • 内容控制在200字以内。若他们需要更多细节,会主动询问。
  • 状态颜色应反映真实评估,而非你认为他们想听到的内容。黄色不是失败——它是有效的风险管理。
  • 只包含需要他们协助的风险。除非他们需要知晓,否则不要列出你已经在处理的风险。
  • 请求必须具体:“周五前完成X事项的决策”而非“需要支持”。

Engineering Team Update

工程团队更新模板

Engineers want: clear priorities, technical context, blockers resolved, decisions that affect their work.
Format:
Shipped:
- [Feature/fix] — [Link to PR/ticket]. [Impact if notable].

In progress:
- [Item] — [Owner]. [Expected completion]. [Blockers if any].

Decisions:
- [Decision made]: [Rationale]. [Link to ADR if exists].
- [Decision needed]: [Context]. [Options]. [Recommendation].

Priority changes:
- [What changed and why]

Coming up:
- [Next items] — [Context on why these are next]
Tips for engineering updates:
  • Link to specific tickets, PRs, and documents. Engineers want to click through for details.
  • When priorities change, explain why. Engineers are more bought in when they understand the reason.
  • Be explicit about what is blocking them and what you are doing to unblock it.
  • Do not waste their time with information that does not affect their work.
工程师关注:清晰的优先级、技术背景、已解决的阻塞问题、影响他们工作的决策。
格式
已上线:
- [功能/修复] —— [PR/工单链接]。[若有显著影响,说明影响]。

进行中:
- [事项] —— [负责人]。[预计完成时间]。[若有阻塞问题,说明]。

决策:
- [已做出的决策]:[理由]。[若有ADR,附链接]。
- [待决策事项]:[背景]。[选项]。[建议]。

优先级变更:
- [变更内容及原因]

下一步计划:
- [后续事项] —— [选择这些事项的背景]
工程更新技巧
  • 链接到具体的工单、PR和文档。工程师希望能点击查看细节。
  • 当优先级变更时,说明原因。工程师理解原因后会更认可。
  • 明确说明当前的阻塞问题,以及你正在采取的解决措施。
  • 不要浪费他们的时间在与工作无关的信息上。

Cross-Functional Partner Update

跨职能合作伙伴更新模板

Partners (design, marketing, sales, support) want: what is coming that affects them, what they need to prepare for, how to give input.
Format:
What's coming:
- [Feature/launch] — [Date]. [What this means for your team].

What we need from you:
- [Specific ask] — [Context]. By [date].

Decisions made:
- [Decision] — [How it affects your team].

Open for input:
- [Topic we'd love feedback on] — [How to provide it].
合作伙伴(设计、营销、销售、支持)关注:即将到来的、会影响他们的事项、需要他们准备的内容、提供意见的方式。
格式
即将到来的事项:
- [功能/上线] —— [日期]。[对你们团队的影响]。

需要你们配合的内容:
- [具体请求] —— [背景]。截止日期[日期]。

已做出的决策:
- [决策内容] —— [对你们团队的影响]。

开放征集意见:
- [我们希望获取反馈的主题] —— [反馈方式]。

Customer / External Update

客户/外部人员更新模板

Customers want: what is new, what is coming, how it benefits them, how to get started.
Format:
What's new:
- [Feature] — [Benefit in customer terms]. [How to use it / link].

Coming soon:
- [Feature] — [Expected timing]. [Why it matters to you].

Known issues:
- [Issue] — [Status]. [Workaround if available].

Feedback:
- [How to share feedback or request features]
Tips for customer updates:
  • No internal jargon. No ticket numbers. No technical implementation details.
  • Frame everything in terms of what the customer can now DO, not what you built.
  • Be honest about timelines but do not overcommit. "Later this quarter" is better than a date you might miss.
  • Only mention known issues if they are customer-impacting and you have a resolution plan.
客户关注:新内容、即将推出的内容、对他们的价值、使用方法。
格式
新功能:
- [功能] —— [以客户视角呈现的价值]。[使用方法/链接]。

即将推出:
- [功能] —— [预计时间]。[对您的重要性]。

已知问题:
- [问题] —— [状态]。[若有临时解决方案,说明]。

反馈:
- [分享反馈或请求功能的方式]
客户更新技巧
  • 无内部术语。无工单号。无技术实现细节。
  • 所有内容都要从客户能获得的价值出发,而非我们的开发内容。
  • 诚实地说明时间线,但不要过度承诺。“本季度晚些时候”比可能无法兑现的具体日期更好。
  • 仅提及影响客户且有解决计划的已知问题。

Status Reporting Framework

状态报告框架

Green / Yellow / Red Status

绿/黄/红状态定义

Green (On Track):
  • Progressing as planned
  • No significant risks or blockers
  • On track to meet commitments and deadlines
  • Use Green when things are genuinely going well — not as a default
Yellow (At Risk):
  • Progress is slower than planned, or a risk has materialized
  • Mitigation is underway but outcome is uncertain
  • May miss commitments without intervention or scope adjustment
  • Use Yellow proactively — the earlier you flag risk, the more options you have
Red (Off Track):
  • Significantly behind plan
  • Major blocker or risk without clear mitigation
  • Will miss commitments without significant intervention (scope cut, resource addition, timeline extension)
  • Use Red when you genuinely need help. Do not wait until it is too late.
绿色(进展顺利)
  • 按计划推进
  • 无重大风险或阻塞问题
  • 有望达成承诺与截止日期
  • 仅在真正进展顺利时使用绿色——不要将其作为默认选项
黄色(存在风险)
  • 进展慢于计划,或风险已显现
  • 缓解措施已启动,但结果不确定
  • 若无干预或范围调整,可能无法达成承诺
  • 主动使用黄色——越早标记风险,可选的应对方案越多
红色(偏离轨道)
  • 显著落后于计划
  • 存在无明确缓解方案的重大阻塞问题或风险
  • 若无重大干预(削减范围、增加资源、延长时间线),将无法达成承诺
  • 仅在真正需要帮助时使用红色。不要等到为时已晚才标记。

When to Change Status

状态变更时机

  • Move to Yellow at the FIRST sign of risk, not when you are sure things are bad
  • Move to Red when you have exhausted your own options and need escalation
  • Move back to Green only when the risk is genuinely resolved, not just paused
  • Document what changed when you change status — "Moved to Yellow because [reason]"
  • 一旦出现风险迹象,立即改为黄色,而非确定情况恶化后
  • 当你已用尽自身解决办法需要升级时,改为红色
  • 仅当风险真正解决后,才改回绿色,而非暂时暂停
  • 状态变更时记录原因——“改为黄色,原因是[具体理由]”

Risk Communication

风险沟通

ROAM Framework for Risk Management

ROAM风险管理框架

  • Resolved: Risk is no longer a concern. Document how it was resolved.
  • Owned: Risk is acknowledged and someone is actively managing it. State the owner and the mitigation plan.
  • Accepted: Risk is known but we are choosing to proceed without mitigation. Document the rationale.
  • Mitigated: Actions have reduced the risk to an acceptable level. Document what was done.
  • 已解决(Resolved):风险不再是问题。记录解决方式。
  • 已认领(Owned):风险已被确认,且有人在主动管理。说明负责人与缓解方案。
  • 已接受(Accepted):已知风险,但选择不采取缓解措施继续推进。记录理由。
  • 已缓解(Mitigated):已采取行动将风险降低至可接受水平。记录已采取的措施。

Communicating Risks Effectively

有效沟通风险的步骤

  1. State the risk clearly: "There is a risk that [thing] happens because [reason]"
  2. Quantify the impact: "If this happens, the consequence is [impact]"
  3. State the likelihood: "This is [likely/possible/unlikely] because [evidence]"
  4. Present the mitigation: "We are managing this by [actions]"
  5. Make the ask: "We need [specific help] to further reduce this risk"
  1. 清晰说明风险:“存在[风险内容]的可能性,原因是[理由]”
  2. 量化影响:“若发生此情况,后果是[影响]”
  3. 说明可能性:“这[很可能/可能/不太可能]发生,因为[证据]”
  4. 提出缓解方案:“我们正通过[行动]管理此风险”
  5. 明确请求:“我们需要[具体帮助]来进一步降低风险”

Common Mistakes in Risk Communication

风险沟通中的常见错误

  • Burying risks in good news. Lead with risks when they are important.
  • Being vague: "There might be some delays" — specify what, how long, and why.
  • Presenting risks without mitigations. Every risk should come with a plan.
  • Waiting too long. A risk communicated early is a planning input. A risk communicated late is a fire drill.
  • 将风险隐藏在好消息中。当风险重要时,先说明风险。
  • 表述模糊:“可能会有一些延迟”——要具体说明是什么延迟、多久、原因。
  • 只提风险不提供缓解方案。每个风险都应附带应对计划。
  • 沟通太晚。提前沟通的风险是规划输入,晚沟通的风险是紧急救火。

Decision Documentation (ADRs)

决策文档(ADRs)

Architecture Decision Record Format

架构决策记录(ADR)格式

Document important decisions for future reference:
undefined
为未来参考记录重要决策:
undefined

[Decision Title]

[决策标题]

Status

状态

[Proposed / Accepted / Deprecated / Superseded by ADR-XXX]
[提议中 / 已接受 / 已弃用 / 被ADR-XXX替代]

Context

背景

What is the situation that requires a decision? What forces are at play?
需要做出决策的场景是什么?有哪些制约因素?

Decision

决策

What did we decide? State the decision clearly and directly.
我们做出了什么决策?清晰直接地说明。

Consequences

影响

What are the implications of this decision?
  • Positive consequences
  • Negative consequences or tradeoffs accepted
  • What this enables or prevents in the future
此决策的含义是什么?
  • 积极影响
  • 接受的负面影响或权衡
  • 此决策在未来能实现或阻止的事项

Alternatives Considered

备选方案

What other options were evaluated? For each: what was it, why was it rejected?
undefined
评估过哪些其他选项? 每个选项:内容是什么,为何被否决?
undefined

When to Write an ADR

何时撰写ADR

  • Strategic product decisions (which market segment to target, which platform to support)
  • Significant technical decisions (architecture choices, vendor selection, build vs buy)
  • Controversial decisions where people disagreed (document the rationale for future reference)
  • Decisions that constrain future options (choosing a technology, signing a partnership)
  • Decisions you expect people to question later (capture the context while it is fresh)
  • 战略产品决策(目标市场选择、支持平台选择)
  • 重大技术决策(架构选择、供应商选择、自研 vs 采购)
  • 存在分歧的争议性决策(记录理由供未来参考)
  • 限制未来选项的决策(选择技术、签署合作协议)
  • 预计未来会被质疑的决策(趁上下文清晰时记录)

Tips for Decision Documentation

决策文档撰写技巧

  • Write ADRs close to when the decision is made, not weeks later
  • Include who was involved in the decision and who made the final call
  • Document the context generously — future readers will not have today's context
  • It is okay to document decisions that were wrong in hindsight — add a "superseded by" link
  • Keep them short. One page is better than five.
  • 尽量在决策做出后立即撰写ADR,而非几周后
  • 记录参与决策的人员和最终决策者
  • 详细记录背景——未来的读者不会有当前的上下文
  • 可以记录事后证明错误的决策——添加“被XXX替代”的链接
  • 保持简洁。一页内容比五页好。

Meeting Facilitation

会议引导

Stand-up / Daily Sync

站会/每日同步

Purpose: Surface blockers, coordinate work, maintain momentum. Format: Each person shares:
  • What they accomplished since last sync
  • What they are working on next
  • What is blocking them
Facilitation tips:
  • Keep it to 15 minutes. If discussions emerge, take them offline.
  • Focus on blockers — this is the highest-value part of standup
  • Track blockers and follow up on resolution
  • Cancel standup if there is nothing to sync on. Respect people's time.
目的:暴露阻塞问题、协调工作、保持进度。 格式:每个人分享:
  • 自上次同步以来完成的工作
  • 接下来要做的工作
  • 当前的阻塞问题
引导技巧
  • 控制在15分钟以内。若出现讨论,移至会后。
  • 聚焦阻塞问题——这是站会最有价值的部分
  • 跟踪阻塞问题并跟进解决情况
  • 若无同步内容,取消站会。尊重大家的时间。

Sprint / Iteration Planning

迭代/冲刺规划

Purpose: Commit to work for the next sprint. Align on priorities and scope. Format:
  1. Review: what shipped last sprint, what carried over, what was cut
  2. Priorities: what are the most important things to accomplish this sprint
  3. Capacity: how much can the team take on (account for PTO, on-call, meetings)
  4. Commitment: select items from the backlog that fit capacity and priorities
  5. Dependencies: flag any cross-team or external dependencies
Facilitation tips:
  • Come with a proposed priority order. Do not ask the team to prioritize from scratch.
  • Push back on overcommitment. It is better to commit to less and deliver reliably.
  • Ensure every item has a clear owner and clear acceptance criteria.
  • Flag items that are underscoped or have hidden complexity.
目的:承诺下一个冲刺的工作。对齐优先级与范围。 格式
  1. 回顾:上一个冲刺已上线的内容、遗留的内容、削减的内容
  2. 优先级:下一个冲刺最重要的工作是什么
  3. 产能:团队能承担多少工作(考虑休假、值班、会议)
  4. 承诺:从待办事项中选择符合产能与优先级的内容
  5. 依赖关系:标记跨团队或外部依赖
引导技巧
  • 提前准备好提议的优先级顺序。不要让团队从零开始排序。
  • 反对过度承诺。承诺较少但可靠交付比承诺太多无法完成更好。
  • 确保每个事项都有明确的负责人和验收标准。
  • 标记范围不足或有隐藏复杂度的事项。

Retrospective

回顾会议

Purpose: Reflect on what went well, what did not, and what to change. Format:
  1. Set the stage: remind the team of the goal and create psychological safety
  2. Gather data: what went well, what did not go well, what was confusing
  3. Generate insights: identify patterns and root causes
  4. Decide actions: pick 1-3 specific improvements to try next sprint
  5. Close: thank people for honest feedback
Facilitation tips:
  • Create psychological safety. People must feel safe to be honest.
  • Focus on systems and processes, not individuals.
  • Limit to 1-3 action items. More than that and nothing changes.
  • Follow up on previous retro action items. If you never follow up, people stop engaging.
  • Vary the retro format occasionally to prevent staleness.
目的:反思做得好的地方、待改进的地方,以及需要做出的改变。 格式
  1. 开场:提醒团队会议目标,营造心理安全环境
  2. 收集信息:做得好的地方、待改进的地方、困惑的地方
  3. 生成洞见:识别模式与根本原因
  4. 确定行动项:选择1-3个具体的改进措施,在下一个冲刺中尝试
  5. 收尾:感谢大家的坦诚反馈
引导技巧
  • 营造心理安全环境。人们必须感到安全才能坦诚。
  • 聚焦系统与流程,而非个人。
  • 限制在1-3个行动项。超过这个数量,什么都不会改变。
  • 跟进之前回顾会议的行动项。若从不跟进,人们会停止参与。
  • 偶尔更换回顾会议的格式,避免乏味。

Stakeholder Review / Demo

利益相关者评审/演示

Purpose: Show progress, gather feedback, build alignment. Format:
  1. Context: remind stakeholders of the goal and what they saw last time
  2. Demo: show what was built. Use real product, not slides.
  3. Metrics: share any early data or feedback
  4. Feedback: structured time for questions and input
  5. Next steps: what is coming next and when the next review will be
Facilitation tips:
  • Demo the real product whenever possible. Slides are not demos.
  • Frame feedback collection: "What feedback do you have on X?" is better than "Any thoughts?"
  • Capture feedback visibly and commit to addressing it (or explaining why not)
  • Set expectations about what kind of feedback is actionable at this stage
目的:展示进度、收集反馈、建立对齐。 格式
  1. 背景:提醒利益相关者目标与上次展示的内容
  2. 演示:展示已构建的内容。使用真实产品,而非幻灯片。
  3. 指标:分享早期数据或反馈
  4. 反馈:结构化的提问与输入时间
  5. 下一步:接下来的计划与下一次评审的时间
引导技巧
  • 尽可能演示真实产品。幻灯片不是演示。
  • 明确反馈收集方向:“您对X有什么反馈?”比“有什么想法?”更好。
  • 清晰记录反馈,并承诺会处理(或解释不处理的原因)
  • 明确说明此阶段哪些反馈是可落地的

Output Format

输出格式

Keep updates scannable. Use bold for key points, bullets for lists. Executive updates should be under 300 words. Engineering updates can be longer but should still be structured for skimming.
保持更新内容易于扫描。关键内容用粗体,列表用项目符号。高管更新内容应控制在300字以内。工程更新内容可以更长,但仍需结构化以便快速浏览。

Tips

技巧

  • The most common mistake in stakeholder updates is burying the lead. Start with the most important thing.
  • Status colors (Green/Yellow/Red) should reflect reality, not optimism. Yellow is not a failure — it is good risk communication.
  • Asks should be specific and actionable. "We need help" is not an ask. "We need a decision on X by Friday" is.
  • For executives, frame everything in terms of outcomes and goals, not activities and tasks.
  • If there is bad news, lead with it. Do not hide it after good news.
  • Match the length to the audience's attention. Executives get a few bullets. Engineering gets the details they need.
  • 利益相关者更新中最常见的错误是隐藏核心信息。从最重要的内容开始。
  • 状态颜色(绿/黄/红)应反映现实,而非乐观预期。黄色不是失败——它是有效的风险沟通。
  • 请求必须具体且可落地。“我们需要帮助”不是有效请求。“我们需要在周五前完成X事项的决策”才是。
  • 面向高管时,所有内容都要从成果与目标出发,而非活动与任务。
  • 若有坏消息,先说明。不要把坏消息藏在好消息后面。
  • 根据受众的注意力时长调整内容长度。高管只需要几个项目符号。工程师需要他们所需的细节。