ops-negotiation

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Negotiation (Harvard Method)

谈判(哈佛谈判法)

Framework

框架

IRON LAW: Know Your BATNA Before Entering Any Negotiation

BATNA (Best Alternative To a Negotiated Agreement) is your walkaway power.
If you don't know your BATNA, you don't know when to walk away — and
you'll either accept a bad deal or reject a good one.

Calculate your BATNA and the other side's BATNA before the negotiation starts.
IRON LAW: Know Your BATNA Before Entering Any Negotiation

BATNA (Best Alternative To a Negotiated Agreement) is your walkaway power.
If you don't know your BATNA, you don't know when to walk away — and
you'll either accept a bad deal or reject a good one.

Calculate your BATNA and the other side's BATNA before the negotiation starts.

Core Concepts

核心概念

ConceptDefinition
BATNAYour best option if negotiation fails — your walkaway point
ZOPAZone of Possible Agreement — overlap between both parties' acceptable ranges
Reservation priceThe worst deal you'd accept (set by your BATNA)
Aspiration priceThe best deal you realistically hope for
概念定义
BATNA谈判失败后的最佳备选方案——你的底线
ZOPA潜在协议区间(Zone of Possible Agreement)——双方可接受范围的重叠部分
保留价格你能接受的最差交易(由BATNA决定)
期望价格你实际能期待的最佳交易

Harvard Principled Negotiation (4 Principles)

哈佛原则性谈判(4项原则)

  1. Separate people from the problem: Address emotions and relationship separately from substantive issues. Be hard on the problem, soft on the person.
  2. Focus on interests, not positions: Positions are what people SAY they want. Interests are WHY they want it. "I want $100K salary" (position) vs "I need financial security and recognition of my expertise" (interests).
  3. Invent options for mutual gain: Expand the pie before dividing it. Brainstorm solutions that satisfy both parties' interests.
  4. Use objective criteria: Base agreements on fair standards (market rates, precedent, expert opinion) rather than who has more power.
  1. 把人和问题分开:将情绪和人际关系与实质性问题分开处理。对问题要强硬,对人要温和。
  2. 关注利益,而非立场:立场是人们自己想要的东西,利益是他们为什么想要它。比如“我想要10万美元年薪”(立场) vs “我需要财务保障以及对我专业能力的认可”(利益)。
  3. 创造互利共赢的选项:在分蛋糕前先把蛋糕做大。集思广益,找出能满足双方利益的解决方案。
  4. 使用客观标准:基于公平标准(市场价格、先例、专家意见)达成协议,而非看谁的权力更大。

Negotiation Preparation Checklist

谈判准备清单

  1. Your BATNA: What's your best alternative if this fails?
  2. Their BATNA: What's their best alternative? (weakens as their BATNA worsens)
  3. Your interests: Why do you want what you want? (list all, prioritize)
  4. Their interests: Why do they want what they want? (estimate, research)
  5. ZOPA: Is there overlap? If not, no deal is possible — focus on improving BATNA.
  6. Options: What creative solutions could satisfy both parties' interests?
  7. Objective criteria: What external standards can anchor the discussion?
  8. First offer strategy: Anchor high (if you speak first) or counter-anchor (if they go first)
  1. 你的BATNA:如果谈判失败,你的最佳备选方案是什么?
  2. 对方的BATNA:他们的最佳备选方案是什么?(对方的BATNA越差,你的筹码越强)
  3. 你的利益:你为什么想要你所想要的?(列出所有利益并排序优先级)
  4. 对方的利益:他们为什么想要他们所想要的?(预估并调研)
  5. ZOPA:是否存在重叠区间?如果没有,就不可能达成交易——重点是提升自己的BATNA。
  6. 备选方案:哪些创造性的解决方案能满足双方的利益?
  7. 客观标准:哪些外部标准可以作为讨论的依据?
  8. 首次报价策略:(如果由你先开口)报高价;(如果对方先开口)反向锚定

Tactics for Difficult Situations

棘手场景应对策略

SituationTactic
They won't moveAsk "why" to uncover underlying interests
They use threatsAcknowledge the threat without reacting; redirect to interests
They anchor extremelyCounter-anchor with your own extreme (but justifiable) number
DeadlockTake a break, change the negotiator, or introduce a mediator
They say "take it or leave it"Test it — they usually don't mean it. Offer a concession and ask for one back
场景策略
对方不肯让步询问“为什么”以挖掘潜在利益
对方使用威胁认可威胁但不做出反应;将话题转回利益层面
对方极端锚定用你自己的极端(但合理)报价反向锚定
陷入僵局暂停谈判、更换谈判者或引入调解人
对方说“要么接受要么放弃”试探虚实——他们通常不是认真的。做出一个让步并要求对方也做出让步

Output Format

输出格式

markdown
undefined
markdown
undefined

Negotiation Prep: {Situation}

Negotiation Prep: {Situation}

Position Analysis

Position Analysis

ElementYouOther Party
BATNA{your alternative}{their alternative, estimated}
Reservation price{your walkaway}{their walkaway, estimated}
Aspiration price{your ideal}{their ideal, estimated}
ZOPA{overlap range, if any}
ElementYouOther Party
BATNA{your alternative}{their alternative, estimated}
Reservation price{your walkaway}{their walkaway, estimated}
Aspiration price{your ideal}{their ideal, estimated}
ZOPA{overlap range, if any}

Interests (not positions)

Interests (not positions)

Your Interests (priority)Their Interests (estimated)
1. {interest}1. {interest}
2. ...2. ...
Your Interests (priority)Their Interests (estimated)
1. {interest}1. {interest}
2. ...2. ...

Creative Options

Creative Options

  1. {option that satisfies both parties' top interests}
  2. {option}
  1. {option that satisfies both parties' top interests}
  2. {option}

Objective Criteria

Objective Criteria

  • {market benchmark, precedent, or standard that supports your position}
  • {market benchmark, precedent, or standard that supports your position}

Strategy

Strategy

  • Opening: {first move}
  • Concessions: {what you're willing to give and in what order}
  • Walkaway signal: {when to leave the table}
undefined
  • Opening: {first move}
  • Concessions: {what you're willing to give and in what order}
  • Walkaway signal: {when to leave the table}
undefined

Gotchas

注意事项

  • Anchoring is powerful: The first number spoken heavily influences the final outcome. If you can anchor first with a justified extreme, do so.
  • Interests are often compatible: Two parties fighting over one orange may both be satisfied if one wants the peel (for baking) and the other wants the juice. Ask "why" before assuming zero-sum.
  • BATNA improves with preparation: Your BATNA isn't fixed. Before negotiating, improve it — get competing offers, develop alternatives, reduce switching costs.
  • Concessions should be reciprocal: Never give a concession without asking for something in return. Unilateral concessions signal weakness.
  • Cultural negotiation styles vary: Direct (US, Israel) vs indirect (Japan, Taiwan) vs relationship-first (Middle East). Match your approach to the cultural context.
  • 锚定效应威力巨大:第一个说出的数字会极大影响最终结果。如果你能先提出一个合理的极端报价来锚定,那就这么做。
  • 利益往往具有兼容性:双方争夺一个橙子时,如果一方想要果皮(用于烘焙),另一方想要果汁,那么双方都能得到满足。在假设零和博弈前先问“为什么”。
  • BATNA可通过准备提升:你的BATNA不是固定的。谈判前,提升它——获取竞争性报价、开发备选方案、降低转换成本。
  • 让步必须是对等的:永远不要做出让步却不要求对方给予回报。单方面让步会显示出你的弱势。
  • 谈判风格因文化而异:直接型(美国、以色列)vs 间接型(日本、台湾)vs 关系优先型(中东)。根据文化背景调整你的谈判方式。

References

参考资料

  • For multi-party negotiation tactics, see
    references/multi-party.md
  • 如需了解多方谈判策略,请查看
    references/multi-party.md