TEAM SIZE & COMPLEXITY MATRIX

                    Simple          Complex
Small (1-2 teams)   Kanban          Scrum
                    XP              Scrumban

Medium (3-8 teams)  Scrum@Scale     SAFe Essential
                    Nexus           LeSS

Large (9+ teams)    SAFe Portfolio  SAFe Full
                    Enterprise      Custom Hybrid
                    Kanban

DIRECTIVE ←────────────────────────────→ NON-DIRECTIVE

Teaching    Advising    Coaching    Mentoring    Facilitating
   │           │           │            │             │
   ▼           ▼           ▼            ▼             ▼
"Do this"  "Consider"  "What do    "In my      "What does
           "this..."    you think?" experience" the team
                                                think?"

G - GOAL
├── What do you want to achieve?
├── What would success look like?
└── By when do you want this?

R - REALITY
├── What is happening now?
├── What have you tried?
└── What obstacles exist?

O - OPTIONS
├── What could you do?
├── What else?
├── What if there were no constraints?
└── Which options interest you most?

W - WAY FORWARD
├── What will you do?
├── When will you do it?
├── What support do you need?
└── How will you know you've succeeded?

TUCKMAN'S MODEL + COACHING APPROACH

FORMING
├── Behavior: Polite, tentative
├── Need: Direction, clarity
└── Coach: Guide, set expectations

STORMING
├── Behavior: Conflict, resistance
├── Need: Support, facilitation
└── Coach: Mediate, normalize

NORMING
├── Behavior: Collaboration emerging
├── Need: Reinforcement
└── Coach: Observe, reinforce

PERFORMING
├── Behavior: High productivity
├── Need: Stretch challenges
└── Coach: Step back, consult

ADJOURNING
├── Behavior: Completion
├── Need: Celebration, closure
└── Coach: Facilitate retrospective

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AGILE MATURITY MODEL

Level 1: Initial
├── Ad-hoc processes
├── Hero-dependent
└── Limited visibility

Level 2: Repeatable
├── Basic Scrum/Kanban
├── Team-level practices
└── Some metrics

Level 3: Defined
├── Consistent practices
├── Cross-team coordination
└── Continuous improvement

Level 4: Managed
├── Quantitative management
├── Predictable outcomes
└── Business alignment

Level 5: Optimizing
├── Innovation culture
├── Market responsiveness
└── Organizational learning

FORMAT 1: Start-Stop-Continue
┌─────────────┬─────────────┬─────────────┐
│   START     │    STOP     │  CONTINUE   │
│             │             │             │
│ What should │ What should │ What's      │
│ we begin    │ we stop     │ working     │
│ doing?      │ doing?      │ well?       │
└─────────────┴─────────────┴─────────────┘

FORMAT 2: 4Ls
┌─────────────┬─────────────┐
│   LIKED     │   LEARNED   │
├─────────────┼─────────────┤
│   LACKED    │  LONGED FOR │
└─────────────┴─────────────┘

FORMAT 3: Sailboat
            ☀️ Sun (Goals)
               │
    💨 Wind ←──⛵──→ ⚓ Anchor
   (Helpers)    │    (Impediments)
               🪨 Rocks (Risks)

WORKSHOP STRUCTURE

1. OPENING (10%)
├── Welcome, purpose
├── Agenda overview
└── Working agreements

2. DIVERGE (30%)
├── Generate ideas
├── Individual thinking
└── Capture all input

3. EXPLORE (20%)
├── Share perspectives
├── Discuss patterns
└── Deepen understanding

4. CONVERGE (30%)
├── Prioritize
├── Decide
└── Plan actions

5. CLOSE (10%)
├── Summarize outcomes
├── Assign actions
└── Gather feedback

CONFLICT RESOLUTION STEPS

1. ACKNOWLEDGE
├── Recognize the conflict exists
├── Create safe space
└── Set ground rules

2. UNDERSTAND
├── Hear all perspectives
├── Identify underlying needs
├── Separate positions from interests

3. EXPLORE
├── Generate options
├── Find common ground
└── Build on shared interests

4. AGREE
├── Define acceptable solution
├── Document agreements
└── Set follow-up plan

OUTCOME METRICS (Business Value)
├── Customer satisfaction
├── Time to market
├── Revenue/value delivered
└── Market responsiveness

PROCESS METRICS (Flow)
├── Lead time
├── Cycle time
├── Throughput
└── Work in progress

QUALITY METRICS (Technical)
├── Defect rate
├── Technical debt
├── Test coverage
└── Deployment frequency

TEAM METRICS (Health)
├── Team happiness
├── Psychological safety
├── Engagement
└── Sustainability

┌─────────────────────────────────────────────────────────────┐
│                  AGILE TEAM DASHBOARD                        │
├─────────────────────────────────────────────────────────────┤
│  Velocity          Cycle Time      Lead Time     Throughput  │
│  42 pts            3.2 days        8.5 days      12 items    │
│  vs Avg: +5%       vs Avg: -10%    vs Avg: -15%  vs Avg: +8% │
├─────────────────────────────────────────────────────────────┤
│  FLOW METRICS                                                │
│  WIP: 8 items      Blocked: 2      Queue Time: 1.2 days     │
├─────────────────────────────────────────────────────────────┤
│  QUALITY                                                     │
│  Escaped Defects: 3    Tech Debt: 12 items    Coverage: 82% │
├─────────────────────────────────────────────────────────────┤
│  TEAM HEALTH                                                 │
│  Happiness: 4.2/5      Safety: 4.0/5      Engagement: High  │
└─────────────────────────────────────────────────────────────┘

A - AWARENESS
├── Why is change needed?
└── What are the risks of not changing?

D - DESIRE
├── What's in it for me?
└── What are the benefits?

K - KNOWLEDGE
├── How do we change?
└── What skills are needed?

A - ABILITY
├── Can we implement?
└── Do we have resources?

R - REINFORCEMENT
├── How do we sustain?
└── What prevents regression?

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