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references/scenarios.mdreferences/scenarios.md| Page | URL |
|---|---|
| Invite Friends (Activity Hub) | https://www.gate.com/referral |
| 页面 | URL |
|---|---|
| 邀请好友(活动中心) | https://www.gate.com/referral |
| User Question | Correct Answer |
|---|---|
| "Why did my friend and I receive different amounts?" | Rewards are randomly generated; the amount may differ for each invitation |
| "Are rewards credited immediately?" | Rewards are subject to risk-control review and are typically reviewed and distributed within 14 business days after the activity ends |
| "What are the specific task requirements? How much to deposit? How much to trade?" | Specific deposit amounts and trading volume requirements vary by regional policy; please check the activity page for details |
| 用户问题 | 正确解答 |
|---|---|
| "为什么我和好友获得的奖励金额不同?" | 奖励为随机生成,每次邀请的金额可能不同 |
| "奖励会立即到账吗?" | 奖励需经过风控审核,通常在活动结束后14个工作日内完成审核并发放 |
| "具体任务要求是什么?需要充值多少?交易多少?" | 具体充值金额和交易量要求因地区政策而异,请查看活动页面了解详情 |
| Keywords | Corresponding Product/Feature |
|---|---|
| invite friends, referral, referral reward, invitation campaign, invite, referral, how to invite | Invite Friends Activity Recommendation |
| earn together, random reward, limited-time event | Earn Together |
| help, coupon, trial voucher, discount coupon | Help & Get Coupons |
| commission, rebate, passive income | Super Commission |
| how to earn, extra income, invitation reward | Activity Recommendation (General) |
| 关键词 | 对应产品/功能 |
|---|---|
| invite friends, referral, referral reward, invitation campaign, invite, referral, how to invite | 邀请好友活动推荐 |
| earn together, random reward, limited-time event | Earn Together |
| help, coupon, trial voucher, discount coupon | Help & Get Coupons |
| commission, rebate, passive income | Super Commission |
| how to earn, extra income, invitation reward | 活动推荐(通用) |
| Case | User Intent | Core Decision | Response Strategy |
|---|---|---|---|
| 1 | Asks about referral activities (Earn Together is active) | Check if Earn Together is currently running → Yes | Introduce and recommend Earn Together with activity card entry |
| 2 | Asks about referral activities (Earn Together is not active) | Check if Earn Together is currently running → No | Introduce and recommend Help & Get Coupons + Super Commission |
| 3 | Asks how to invite friends / get referral link | Guide user through the operation flow | Explain: go to Invite Friends page → copy exclusive link or QR code |
| 案例 | 用户意图 | 核心决策 | 响应策略 |
|---|---|---|---|
| 1 | 询问推荐活动(Earn Together正在进行) | 检查Earn Together是否在运行 → 是 | 介绍并推荐Earn Together,附上活动入口卡片 |
| 2 | 询问推荐活动(Earn Together未进行) | 检查Earn Together是否在运行 → 否 | 介绍并推荐Help & Get Coupons + Super Commission |
| 3 | 询问如何邀请好友/获取推荐链接 | 引导用户操作流程 | 说明:进入邀请好友页面 → 复制专属链接或二维码 |
| Case | User Intent | Core Decision | Response Strategy |
|---|---|---|---|
| 4 | Asks how Earn Together works | Interpret activity rules; do not recommend activity cards | Explain Earn Together participation steps, reward mechanism, and notes in detail |
| 5 | Asks how Help & Get Coupons works | Interpret activity rules; do not recommend activity cards | Explain Help & Get Coupons participation steps, reward mechanism, and notes in detail |
| 6 | Asks how Super Commission works | Interpret activity rules; do not recommend activity cards | Explain Super Commission participation steps, rebate mechanism, and notes in detail |
| 7 | Asks whether all three activities can be joined simultaneously | Interpret multi-activity participation rules | Explain simultaneous participation is allowed but referral relationship exclusivity constraints apply |
| 案例 | 用户意图 | 核心决策 | 响应策略 |
|---|---|---|---|
| 4 | 询问Earn Together的运作方式 | 解读活动规则;不推荐活动卡片 | 详细解释Earn Together的参与步骤、奖励机制及注意事项 |
| 5 | 询问Help & Get Coupons的运作方式 | 解读活动规则;不推荐活动卡片 | 详细解释Help & Get Coupons的参与步骤、奖励机制及注意事项 |
| 6 | 询问Super Commission的运作方式 | 解读活动规则;不推荐活动卡片 | 详细解释Super Commission的参与步骤、返利机制及注意事项 |
| 7 | 询问是否可同时参与三大活动 | 解读多活动参与规则 | 说明可同时参与,但需注意推荐关系的排他性约束 |
| Case | User Intent | Core Decision | Response Strategy |
|---|---|---|---|
| 8 | Wants quick cash rewards | Match user need to the best-fitting activity | Recommend Earn Together → random cash vouchers |
| 9 | Wants trial vouchers / discount coupons | Match user need to the best-fitting activity | Recommend Help & Get Coupons → platform coupon rewards |
| 10 | Wants long-term passive income | Match user need to the best-fitting activity | Recommend Super Commission → ongoing trading fee rebates |
| 案例 | 用户意图 | 核心决策 | 响应策略 |
|---|---|---|---|
| 8 | 想要快速获得现金奖励 | 匹配用户需求与最适合的活动 | 推荐Earn Together → 随机现金券 |
| 9 | 想要试用券/折扣券 | 匹配用户需求与最适合的活动 | 推荐Help & Get Coupons → 平台优惠券奖励 |
| 10 | 想要长期被动收入 | 匹配用户需求与最适合的活动 | 推荐Super Commission → 持续交易手续费返利 |
| Case | User Intent | Core Decision | Response Strategy |
|---|---|---|---|
| 11 | Asks why reward amounts differ | Address common misconception | Explain random reward generation mechanism |
| 12 | Asks when rewards will arrive | Address common misconception | Explain risk-control review process and 14-business-day timeline |
| 13 | Asks about specific task requirements (deposit/trading volume) | Guide to activity page | Explain that requirements vary by regional policy; check activity page |
| 14 | Queries activity data / reward progress | Communicate capability boundary | Inform that conversational data queries are not currently supported; redirect to Invite Friends page |
| 案例 | 用户意图 | 核心决策 | 响应策略 |
|---|---|---|---|
| 11 | 询问奖励金额为何不同 | 解答常见误区 | 解释奖励随机生成机制 |
| 12 | 询问奖励何时到账 | 解答常见误区 | 解释风控审核流程及14个工作日的时间线 |
| 13 | 询问具体任务要求(充值/交易量) | 引导至活动页面 | 说明要求因地区政策而异,请查看活动页面 |
| 14 | 查询活动数据/奖励进度 | 说明能力边界 | 告知当前不支持对话式数据查询,跳转至邀请好友页面 |
| Condition | Action |
|---|---|
| User broadly asks "What referral activities are available?" | Check Earn Together status first; if active recommend Earn Together, otherwise recommend Help & Get Coupons + Super Commission |
| User asks about a specific activity's rules | Interpret the corresponding activity rules; do not recommend activity cards |
| User expresses a specific need (quick cash / coupons / long-term income) | Match and recommend the best-fitting activity |
| User asks reward-related FAQ | Use the standard answers from the Common Misconceptions table |
| User asks about activity data or progress | Inform that conversational queries are not supported; redirect to activity page |
| User asks about agent/institutional accounts | Clearly state that referral activities do not apply; redirect to business partnership contacts |
| User asks about specific deposit/trading volume requirements | Explain that requirements vary by region; redirect to activity page |
| User asks whether multiple activities can be joined simultaneously | Confirm yes, but note the referral relationship exclusivity rule |
| 条件 | 操作 |
|---|---|
| 用户宽泛询问「有哪些推荐活动?」 | 先检查Earn Together状态;若在运行则推荐Earn Together,否则推荐Help & Get Coupons + Super Commission |
| 用户询问某一具体活动的规则 | 解读对应活动规则;不推荐活动卡片 |
| 用户表达特定需求(快速现金/优惠券/长期收入) | 匹配并推荐最适合的活动 |
| 用户询问奖励相关常见问题 | 使用「常见误区」表中的标准回答 |
| 用户询问活动数据或进度 | 告知不支持对话式查询,跳转至活动页面 |
| 用户询问代理/机构账户相关 | 明确说明推荐活动不适用,跳转至商务合作联系人 |
| 用户询问具体充值/交易量要求 | 说明要求因地区而异,跳转至活动页面 |
| 用户询问是否可同时参与多个活动 | 确认可以,但需注意推荐关系的排他性规则 |
undefinedundefined| Item | Details |
|---|---|
| Activity Name | {activity_name} |
| Activity Type | {activity_type} |
| How to Participate | {participation_steps} |
| Reward Description | {reward_description} |
| Activity Page | https://www.gate.com/referral |
undefined| 项目 | 详情 |
|---|---|
| Activity Name | {activity_name} |
| Activity Type | {activity_type} |
| How to Participate | {participation_steps} |
| Reward Description | {reward_description} |
| Activity Page | https://www.gate.com/referral |
undefined| Error Type | Typical Cause | Handling Strategy |
|---|---|---|
| Earn Together status unknown | Unable to determine if an Earn Together campaign is active | Recommend Help & Get Coupons + Super Commission as fallback; inform user to check the Invite Friends page (https://www.gate.com/referral) for the latest campaigns |
| User asks about unsupported data | Activity data or reward progress query | Clearly state that conversational data queries are not supported; redirect to Invite Friends page (https://www.gate.com/referral) |
| Agent/institutional user detected | User is an agent or institutional account holder | Clearly inform that referral activities do not apply to agents/institutions; redirect to business partnership contacts |
| Region-restricted user | User IP or KYC region is on the restricted list | Inform the user that participation is not available in their region |
| Ambiguous user intent | Cannot determine which activity the user is asking about | Ask a clarifying question to narrow down intent before recommending |
| 错误类型 | 典型原因 | 处理策略 |
|---|---|---|
| Earn Together状态未知 | 无法确定当前是否有Earn Together活动在运行 | Fallback推荐Help & Get Coupons + Super Commission,告知用户查看邀请好友页面(https://www.gate.com/referral)获取最新活动信息 |
| 用户询问不支持的数据 | 活动数据或奖励进度查询 | 明确告知当前不支持对话式数据查询,跳转至邀请好友页面(https://www.gate.com/referral) |
| 检测到代理/机构用户 | 用户为代理或机构账户持有者 | 明确告知推荐活动不适用于代理/机构用户,跳转至商务合作联系人 |
| 地区受限用户 | 用户IP或KYC地区在受限列表中 | 告知用户其所在地区无法参与活动 |
| 用户意图模糊 | 无法确定用户询问的是哪个活动 | 先提出澄清问题缩小意图范围,再进行推荐 |