retell

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🇺🇸

Original

English

🇨🇳

Translation

Chinese

Retell Platform Skill

Overview

概述

Retell is a conversational AI platform for building voice agents. Users connect Retell agents to Getflowetic to monitor call quality, track agent performance, and analyze conversation patterns.

Retell 是一个用于构建语音Agent的对话式AI平台。用户可将Retell Agent连接至Getflowetic，以监控通话质量、追踪Agent性能并分析对话模式。

Vocabulary

术语表

call: A single voice interaction between a Retell agent and a caller
agent: A configured Retell voice agent with an LLM backend and voice
call_status: Call outcome —
```
ended
```
or
```
completed
```
(success) vs other (failure)
disconnect_reason: Why the call ended (agent_hangup, user_hangup, error, silence, max_duration)
duration_ms: Call length in milliseconds
start_timestamp / end_timestamp: Unix timestamps for call timing

call：Retell Agent与来电者之间的单次语音交互
agent：配置有LLM后端和语音功能的Retell语音Agent
call_status：通话结果 ——
```
ended
```
或
```
completed
```
（成功） vs 其他状态（失败）
disconnect_reason：通话结束原因（agent_hangup、user_hangup、error、silence、max_duration）
duration_ms：通话时长（毫秒）
start_timestamp / end_timestamp：通话时间的Unix时间戳

Key Metrics for Dashboards

仪表板关键指标

Call Volume: Total calls over time — trend chart on started_at
Success Rate: Percentage of calls with successful outcome — hero stat
Avg Duration: Average call length in ms — supporting metric card
Agent Breakdown: Calls per agent — pie chart on agent_name/workflow_name
Disconnect Reasons: Why calls end — pie chart for quality monitoring

通话量：一段时间内的总通话数——基于started_at的趋势图
成功率：成功完成的通话占比——核心统计指标
平均时长：平均通话时长（毫秒）——辅助指标卡片
Agent细分：各Agent的通话数——基于agent_name/workflow_name的饼图
挂断原因：通话结束的原因——用于质量监控的饼图

Event Field Mapping

事件字段映射

The Retell import route normalizes call data into the standard event schema. These are the fields that appear in

event.state

Event Field	Semantic Type	Dashboard Use
workflow_id	identifier	Maps to agent_id — count only
workflow_name	dimension	Maps to agent_name — breakdown charts
execution_id	surrogate_key	Maps to call_id — "Total Calls" KPI
status	dimension	Success rate percentage — hero stat
duration_ms	measure (avg)	"Avg Call Duration" metric card
started_at	time_dimension	Timeseries trend axis
ended_at	time_dimension	Detail only
platform	constant	Always "retell" — skip

These fields also appear in

event.labels

agent_id, agent_name, call_id, status

Retell 导入路由会将通话数据标准化为标准事件架构。以下是出现在

event.state

中的字段：

事件字段	语义类型	仪表板用途
workflow_id	标识符	映射至agent_id——仅用于计数
workflow_name	维度	映射至agent_name——细分图表
execution_id	代理键	映射至call_id——“总通话数”关键绩效指标
status	维度	成功率百分比——核心统计指标
duration_ms	度量（平均值）	“平均通话时长”指标卡片
started_at	时间维度	时间序列趋势轴
ended_at	时间维度	仅用于详情展示
platform	常量	始终为“retell”——可忽略

以下字段出现在

event.labels

中：

agent_id、agent_name、call_id、status

Dashboard Templates

仪表板模板

voice-analytics: Call volume trend, success rate, avg duration, agent breakdown
agent-performance: Per-agent comparison, disconnect reasons, quality metrics
quality-monitor: Disconnect reason trends, error rates, duration outliers

voice-analytics：通话量趋势、成功率、平均时长、Agent细分
agent-performance：各Agent对比、挂断原因、质量指标
quality-monitor：挂断原因趋势、错误率、时长异常值

Mapping Heuristics (Legacy Aliases)

映射规则（旧版别名）

call_status → status
agent_id → workflow_id
agent_name → workflow_name
call_id → execution_id

call_status → status
agent_id → workflow_id
agent_name → workflow_name
call_id → execution_id