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moderation-safety-playbook

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Original

English
🇨🇳

Translation

Chinese

Moderation & Safety Playbook Skill

审核与安全手册Skill

When to Use

适用场景

  • Launching or scaling moderated forums, chats, or live events.
  • Training moderators, ambassadors, or vendors on policies.
  • Handling escalations, abuse reports, or crisis communications.
  • 启动或扩大审核型论坛、聊天或直播活动规模时。
  • 为审核员、大使或合作方培训政策内容时。
  • 处理升级请求、滥用举报或危机沟通时。

Framework

框架

  1. Policy Matrix – code of conduct, content types, enforcement tiers, regional considerations.
  2. Workflow – intake → triage → resolution → follow-up, with SLAs and ownership.
  3. Tooling – moderation dashboards, keyword lists, automation rules, reporting forms.
  4. Escalation Ladder – when to engage legal, security, PR, or executive sponsors.
  5. Post-Incident Review – retrospectives, comms templates, improvements.
  1. 政策矩阵 – 行为准则、内容类型、执行层级、区域考量因素。
  2. 工作流程 – 接收→分类→解决→跟进，包含SLA和责任归属。
  3. 工具集 – 审核仪表板、关键词列表、自动化规则、举报表单。
  4. 升级阶梯 – 何时联系法务、安全、公关或高管负责人。
  5. 事后复盘 – 回顾总结、沟通模板、优化改进。

Templates

模板

  • Moderator guide with sample responses, tone guidance, and decision trees.
  • Incident log + scoreboard for tracking volume, severity, MTTR.
  • Crisis comms outline for public/partner updates.
  • 包含示例回复、语气指导和决策树的审核员指南。
  • 用于跟踪数量、严重程度、MTTR的事件日志+计分板。
  • 用于面向公众/合作方更新的危机沟通大纲。

Tips

小贴士

  • Publish a transparent policy summary so members know expectations.
  • Rotate moderators to reduce burnout; provide mental health resources.
  • Pair with 
    launch-community-activation-series
    for real-time event safety coverage.
  • 发布透明的政策摘要，让成员了解预期要求。
  • 轮换审核员以减少工作倦怠，提供心理健康资源。
  • 搭配
    launch-community-activation-series
    使用，以获得实时活动安全保障。