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amz-account-health-triage

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Account Health Triage

账户健康分诊排查

Account Health Rating shifts faster than ever under the 2025 expanded visibility. Sellers see numbers move green to yellow to red and do not know which violation matters most. This skill reads the snapshot and tells you what to fix first.
在2025年扩大可见性规则下，账户健康评分（AHR）的变化速度比以往更快。卖家会看到评分从绿色变为黄色再变为红色，却不知道哪项违规影响最大。本技能可读取快照信息，告知您应优先修复哪些问题。

When to use this

使用场景

  • AHR dropped and the seller does not know why.
  • Multiple violations are open and the seller does not know which to address first.
  • The account is yellow or red and a suspension is plausible.
  • Routine quarterly review.
  • AHR评分下降，卖家不清楚原因。
  • 存在多项违规，卖家不知道应先处理哪项。
  • 账户处于黄标或红标状态，可能面临封号风险。
  • 季度例行审核。

The framework. The Enforcement Ladder

框架：违规处理优先级阶梯

Not all violations weigh equally. They sit on rungs by how fast they can take the account down, from the top rung that can suspend you on a single complaint down to cosmetic flags. Climb the ladder from the top. fix the highest occupied rung first, then work down.
  1. Rung 1. Suspension-trigger violations. IP complaints, authenticity, restricted, safety. These can suspend a listing or account on a single bad complaint. Fix immediately, regardless of any point value.
  2. Rung 2. Order-defect rate (ODR). The headline performance metric. negative feedback, A-to-z claims, chargebacks. A single bad week pushes ODR over the threshold.
  3. Rung 3. Late shipment rate and valid tracking rate. Fulfillment reliability. Fast to move with operational changes.
  4. Rung 4. Cancellation rate. Seller-caused cancellations from stockouts or pricing errors.
  5. Rung 5. Policy violations with point values. Each carries weight in the AHR score. address by point cost.
  6. Rung 6. Listing quality issues. Lowest urgency, but cumulative weight.
Within each rung, sort by recency. fresh violations weigh more than aging ones.
A note on point values. Amazon's Account Health Rating runs on a points system, but Amazon does not publish a fixed per-violation point table, and the displayed AHR score behaves more like a band (green / yellow / red) than a precise tally. Any point numbers in this skill are illustrative estimates for sequencing the work, not official figures. use them to decide what to fix first, never as a promised score change.
并非所有违规的权重都相同。根据其导致账户被封的速度，它们被划分为不同层级——从单次投诉即可导致封号的最高层级，到仅影响外观的最低层级。需从最高层级开始处理，先修复最高层级的违规，再依次向下处理。
  1. 第1层级：触发封号的违规。知识产权投诉、商品真实性问题、受限商品、安全问题。单次不良投诉即可导致Listing或账户被封。无论分值多少，都需立即修复。
  2. 第2层级：订单缺陷率（ODR）。核心绩效指标。包括负面反馈、A-to-z索赔、拒付。单周的不良表现即可使ODR超过阈值。
  3. 第3层级：延迟发货率与有效追踪率。履约可靠性。通过运营调整可快速改善。
  4. 第4层级：取消订单率。因缺货或定价错误导致的卖家主动取消订单。
  5. 第5层级：带分值的政策违规。每项违规都会影响AHR评分，需按分值高低处理。
  6. 第6层级：Listing质量问题。紧急程度最低，但会累积影响评分。
在每个层级内，需按时间先后排序。近期违规的权重高于历史违规。
关于分值的说明：亚马逊账户健康评分采用分值体系，但亚马逊并未公布固定的违规分值表，且显示的AHR评分更像是一个区间（绿色/黄色/红色）而非精确数值。本技能中提及的任何分值仅为用于排序修复顺序的示例估算，并非官方数据。仅用其决定修复优先级，切勿视为承诺的评分变化。

Step by step

操作步骤

  1. Collect the snapshot. Current AHR score, list of open violations, current performance metrics, recent listing flags.
  2. Classify each item onto one of the six rungs above.
  3. Identify the binding rung. Where the score is dropping from. Often one rung accounts for most of the loss.
  4. Build the remediation order. Rung 1 first, then by point cost within each rung. Each action has its expected directional impact on the score.
  5. Tie to existing skills. Suspension-trigger items route to 
    amz-suspension-appeal
    . Listing-suppression items route to the suppression recovery skill. Compliance items route to 
    amz-product-compliance
    .
  6. Set the review cadence. Weekly check during recovery, monthly when stable.
  7. Run the quality check, then deliver.
  1. 收集快照信息。当前AHR评分、未解决违规列表、当前绩效指标、近期Listing标记。
  2. 分类每项内容：将其归入上述六个层级之一。
  3. 确定核心影响层级：找出导致评分下降的主要层级。通常某一个层级是评分下降的主要原因。
  4. 制定修复顺序：先处理第1层级，再按每个层级内的分值高低排序。每项操作需说明对评分的预期影响方向。
  5. 关联现有技能：触发封号的问题转至
    amz-suspension-appeal
    技能。Listing被下架的问题转至恢复上架技能。合规问题转至
    amz-product-compliance
    技能。
  6. 设定复查周期：恢复期间每周检查一次，稳定后每月检查一次。
  7. 执行质量检查，然后交付结果。

Output format

输出格式

undefined
undefined

Account Health Triage. [account]

账户健康分诊排查. [账户名称]

Current AHR: [score] Status: [green/yellow/red]
当前AHR评分: [分数] 状态: [绿色/黄色/红色]

Triage list (in order to address)

待处理列表（按优先级排序）

  1. [rung] . [violation] . [point cost or impact] . [route to]
  2. ...
  1. [层级] . [违规项] . [分值或影响] . [转至技能]
  2. ...

Binding rung

核心影响层级

[which rung accounts for most of the drop]
[导致评分下降的主要层级]

This week

本周重点行动

[top 3 actions, ordered]
[排名前三的行动，按优先级排序]

Review cadence

复查周期

[weekly / monthly]
undefined
[每周 / 每月]
undefined

Worked example

示例

Account AHR at 180, yellow. Open: two IP complaints, an ODR at 1.2 percent, a late shipment rate at 6 percent, three listing-quality flags.
Triage: IP complaints first (rung 1, suspension trigger), route both to suspension appeal workflow with evidence. ODR next (rung 2), respond to the negative feedback and dispute the open A-to-z. Late shipment rate (rung 3), shift to FBA or fix the handling-time process. Listing-quality flags last. Any point figures here are illustrative estimates for sequencing, not Amazon-published values. as a rough illustration, clearing the IP complaints might recover on the order of 50 to 60 points and fixing ODR another 20 to 30, but Amazon does not publish a fixed per- violation point table and the real weights move. use them only to order the work, not as a promised score. The triage shows the path back to green without scattershot action.
某账户AHR评分为180，处于黄标状态。存在的问题：2项知识产权投诉、ODR为1.2%、延迟发货率为6%、3项Listing质量标记。
分诊结果：先处理知识产权投诉（第1层级，触发封号），将两项投诉转至申诉工作流并提供证据。接下来处理ODR（第2层级），回复负面反馈并申诉未解决的A-to-z索赔。然后处理延迟发货率（第3层级），切换至FBA或优化处理流程。最后处理Listing质量标记。此处提及的任何分值仅为用于排序的示例估算，并非亚马逊公布的数值。大致来说，解决知识产权投诉可能恢复50-60分，修复ODR可能恢复20-30分，但亚马逊并未公布固定的违规分值表，实际权重会变化。仅用这些数值确定修复顺序，切勿视为承诺的评分。分诊结果可指导卖家有条理地恢复至绿标状态，避免盲目操作。

Quality check

质量检查

  • Every violation is classified onto one of the six rungs.
  • Suspension-trigger items (rung 1) are first, regardless of point value.
  • The binding rung is named.
  • Each action has an expected directional score impact, with any point figures flagged as illustrative estimates, not Amazon-published values.
  • Items requiring other skills are routed to those skills, not duplicated.
  • 所有违规项均已归入六个层级之一。
  • 触发封号的项（第1层级）优先处理，无论分值多少。
  • 已明确核心影响层级。
  • 每项操作均说明对评分的预期影响方向，所有分值均标记为示例估算，而非亚马逊公布的数值。
  • 需要其他技能处理的项已转至对应技能，未重复处理。

Common mistakes

常见错误

  • Treating all violations equally. A minor listing-quality flag is nowhere near as dangerous as an IP complaint that can suspend the account outright.
  • Reacting to the score, not the violations. Trying to "raise the number" without identifying which specific items are pulling it.
  • Ignoring fresh violations. Recent violations weigh more than old ones in the formula.
  • No review cadence. AHR drifts. a weekly check during recovery catches new issues before they compound.
  • 将所有违规同等对待。轻微的Listing质量标记远不如可能直接导致账户被封的知识产权投诉危险。
  • 只关注评分而非违规项。试图“提高分数”却未找出导致评分下降的具体问题。
  • 忽略近期违规。在评分计算公式中，近期违规的权重高于历史违规。
  • 未设定复查周期。AHR评分会变化，恢复期间每周检查可在新问题恶化前及时发现。

Built by Jay GPT Pro

由Jay GPT Pro开发

Part of Amazon Pro Skills. Production-grade skills for serious Amazon sellers. Free and open. Built by Jay Margaliot.
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属于Amazon Pro Skills系列。为专业亚马逊卖家打造的生产级技能。免费开源。开发者：Jay Margaliot。
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