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HyNote AI Platform Help

HyNote AI平台帮助文档

Step 1 — Gather context

步骤1 — 收集上下文

references/learnings.md

exists, read it first for accumulated platform knowledge.

Ask the user:

What do you need help with?
- A) Setting up HyNote (recording, transcription, note generation)
- B) Troubleshooting (transcription accuracy, speaker ID, export issues)
- C) Understanding pricing (Free vs Pro vs Plus vs Unlimited vs Teams)
- D) Comparing HyNote to alternatives (Otter, Granola, Coconote, Fireflies)
- E) Workflow design (meeting capture, study routines, content creation)
What devices are you using?
- A) iPhone / iPad
- B) Android
- C) Web browser
- D) Apple Watch
- E) Multiple (cross-device sync)
What's your primary use case?
- A) Meeting recording and transcription
- B) Lecture capture and study material generation
- C) Content creation (podcasts, presentations, blog posts)
- D) File processing (PDF summaries, image OCR, YouTube transcription)
- E) Multilingual transcription or translation

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

若

references/learnings.md

文件存在，请先阅读该文件以获取已积累的平台知识。

向用户询问：

您需要哪方面的帮助？
- A) 设置HyNote（录制、转录、笔记生成）
- B) 故障排查（转录准确性、说话人识别、导出问题）
- C) 了解定价方案（免费版、专业版、增强版、无限版、团队版）
- D) 对比HyNote与竞品（Otter、Granola、Coconote、Fireflies）
- E) 工作流设计（会议记录、学习流程、内容创作）
您使用的设备是？
- A) iPhone / iPad
- B) Android
- C) 网页浏览器
- D) Apple Watch
- E) 多种设备（跨设备同步）
您的主要使用场景是？
- A) 会议录制与转录
- B) 讲座记录与学习资料生成
- C) 内容创作（播客、演示文稿、博客文章）
- D) 文件处理（PDF摘要、图片OCR、YouTube转录）
- E) 多语言转录或翻译

跳转规则：若用户的提问已包含足够上下文，可直接跳至步骤2。

Step 2 — Route or answer directly

步骤2 — 转至对应模块或直接解答

If the question is about...	Route to...
Comparing note-takers across platforms for sales	`/sales-note-taker [question]`
Reviewing a specific sales call	`/sales-call-review [question]`
Sales coaching program design	`/sales-coaching [question]`
Connecting tools via Zapier or webhooks	`/sales-integration [question]`

If the question is HyNote-specific, continue to Step 3.

若问题涉及...	转至...
跨平台对比面向销售团队的笔记工具	`/sales-note-taker [问题]`
复盘特定销售通话	`/sales-call-review [问题]`
销售辅导方案设计	`/sales-coaching [问题]`
通过Zapier或webhook连接工具	`/sales-integration [问题]`

若问题为HyNote专属内容，继续执行步骤3。

Step 3 — HyNote platform reference

步骤3 — HyNote平台参考

Read
references/platform-guide.md
for the full platform reference — modules, pricing, integrations, content generation, comparison with alternatives.

Answer the user's question using only the relevant section. Don't dump the full reference.

**阅读

references/platform-guide.md

**获取完整平台参考信息——包括模块功能、定价方案、集成能力、内容生成、竞品对比等。

仅使用相关章节内容解答用户问题，请勿直接输出完整参考文档。

Step 4 — Actionable guidance

步骤4 — 可操作指导

You no longer need the platform guide — focus on the user's specific situation.

Meeting capture workflow: Connect calendar → HyNote auto-joins Zoom/Meet/Teams → get AI summary + action items + transcript after the meeting
Lecture capture: Open app → record → HyNote generates structured notes + flashcards + quizzes automatically
Content creation: Record or upload → generate podcast, presentation slides, or infographics using credits
File processing: Upload PDF/image/video or paste YouTube URL → get AI summary and structured notes
Cross-device: Record on Apple Watch or phone → notes sync automatically to web and tablet

If you discover a gotcha, workaround, or tip not covered in

references/learnings.md

, append it there.

此时无需再查阅平台指南，专注于用户的具体场景。

会议记录工作流：连接日历 → HyNote自动加入Zoom/Meet/Teams会议 → 会议结束后获取AI摘要+行动项+转录内容
讲座记录：打开应用 → 开始录制 → HyNote自动生成结构化笔记+抽认卡+测验
内容创作：录制或上传内容 → 使用积分生成播客、演示文稿或信息图
文件处理：上传PDF/图片/视频或粘贴YouTube链接 → 获取AI摘要和结构化笔记
跨设备同步：在Apple Watch或手机上录制 → 笔记自动同步至网页端和平板端

若发现

references/learnings.md

未涵盖的注意事项、解决方案或技巧，请补充至该文件中。

Gotchas

注意事项

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

Transcript export is Pro+ only — free tier records and transcribes but cannot export transcripts. Upgrade to Pro ($6.66/mo annual) for transcript export.
Real-time transcription requires Plus+ — live transcription during meetings is not available on Pro. Plus ($10.83/mo annual) or higher needed.
Notion/Google Docs export is Plus+ only — free and Pro users can only export via PDF. Notes transfer to Notion and Google Docs requires Plus or Unlimited.
CRM integration is Unlimited only — CRM connectivity only on the $15.83/mo annual tier.
Credits are one-time, not monthly — podcast, slides, and infographic credits (300-600 depending on plan) are granted once at signup, not refilled monthly. Credit costs: 3-min podcast = 10 credits, 8-slide deck = 20 credits, 1 infographic = 30 credits.
No public API — no REST endpoints, no webhooks, no Zapier. Only way to get content out is PDF export or Notion/Google Docs (Plus+).
Speaker identification is Plus+ only — Pro tier does not include high-accuracy speaker identification.
Refund process confusion — at least one report of misleading refund instructions (directing web purchasers to App Store refund). Contact support@hynote.ai directly for web purchases.

基于研究的最佳实践建议——请重点关注与套餐专属功能、集成问题相关的内容，这些信息可能会过时。

转录内容导出仅Pro及以上套餐可用——免费版可录制并转录，但无法导出转录内容。升级至专业版（年费$6.66/月）即可解锁转录导出功能。
实时转录需Plus及以上套餐——专业版不支持会议实时转录，需升级至增强版（年费$10.83/月）或更高套餐。
Notion/Google Docs导出仅Plus及以上套餐可用——免费版和专业版仅支持PDF导出，将笔记同步至Notion和Google Docs需增强版或无限版。
CRM集成仅无限版可用——CRM连接功能仅在年费$15.83/月的无限版中提供。
积分为一次性发放，非月度重置——播客、幻灯片和信息图积分（根据套餐不同为300-600积分）仅在注册时一次性发放，不会每月重置。积分消耗标准：3分钟播客=10积分，8页幻灯片=20积分，1张信息图=30积分。
无公开API——无REST接口、无webhook、无Zapier集成。导出内容仅支持PDF或Notion/Google Docs（Plus及以上套餐）。
说话人识别仅Plus及以上套餐可用——专业版不包含高精度说话人识别功能。
退款流程易混淆——有用户反馈退款指引存在误导（引导网页端购买用户通过App Store退款）。网页端购买用户请直接联系support@hynote.ai申请退款。

Related skills

Examples

示例

User: "I need to record 2-hour meetings but HyNote keeps cutting me off at 60 minutes — what's going on?" Skill does: Identifies this as a plan limitation — Pro tier caps recording sessions at 60 minutes. Recommends upgrading to Plus (120-minute sessions) or Unlimited (no session limit). Notes that Plus is $10.83/mo annual vs Pro's $6.66/mo annual.

User: "Can I get my HyNote transcripts into Notion automatically?" Skill does: Explains that Notion export requires Plus plan or higher ($10.83/mo annual). Free and Pro users are limited to PDF export. Walks through the Notes Transfer feature available on Plus+.

User: "I'm choosing between HyNote and Otter for recording multilingual meetings — which handles multiple languages better?" Skill does: Compares both — HyNote positions itself as having superior multilingual accuracy with frequent algorithm updates for accents and language transitions. Otter is stronger on third-party integrations and real-time collaboration. Recommends HyNote if multilingual accuracy is the priority, Otter if deep Zoom/Teams integration and real-time captions matter more.

用户："我需要录制2小时的会议，但HyNote总是在60分钟时中断——这是怎么回事？" 技能处理：识别出这是套餐限制问题——专业版单条录制时长上限为60分钟。建议升级至增强版（单条录制时长120分钟）或无限版（无时长限制）。同时说明增强版年费为$10.83/月，专业版为$6.66/月。

用户："我能将HyNote的转录内容自动同步到Notion吗？" 技能处理：说明Notion导出功能仅支持增强版及以上套餐（年费$10.83/月）。免费版和专业版仅支持PDF导出，并讲解增强版及以上套餐提供的笔记同步功能操作步骤。

用户："我正在为录制多语言会议选择HyNote和Otter——哪个的多语言处理能力更好？" 技能处理：对比两者——HyNote宣称自身多语言准确性更优，且针对口音和语言切换的算法更新更频繁；Otter在第三方集成和实时协作方面表现更强。若优先考虑多语言准确性，推荐HyNote；若更看重Zoom/Teams深度集成和实时字幕，推荐Otter。

Troubleshooting

故障排查

Recording session cuts off before expected time

录制会话提前中断

Symptom: Recording stops at 60 or 120 minutes even though the meeting is still going. Fix: Check your plan — Pro caps at 60 minutes per session, Plus at 120 minutes. Upgrade to Unlimited for no session limit. As a workaround, stop and restart the recording to capture the remaining meeting in a second note.

症状：会议仍在进行，但录制在60或120分钟时停止。 解决方法：检查您的套餐——专业版单条录制时长上限为60分钟，增强版为120分钟。升级至无限版即可解除时长限制。临时解决方案：停止并重新开始录制，将剩余会议内容记录为第二条笔记。

Transcription accuracy is poor for non-English content

非英语内容转录准确性差

Symptom: Transcription produces garbled or incorrect text for non-English audio or multilingual conversations. Fix: Ensure the audio is clear with minimal background noise. HyNote claims 100% English accuracy under ideal conditions but non-English quality depends on language complexity and audio quality. Try re-recording in a quieter environment. If switching languages mid-recording, speak each language clearly with distinct pauses.

症状：非英语音频或多语言对话的转录内容混乱或错误。 解决方法：确保音频清晰、背景噪音最小。HyNote宣称在理想条件下英语转录准确率达100%，但非英语内容的质量取决于语言复杂度和音频质量。尝试在更安静的环境中重新录制；若中途切换语言，请清晰说出每种语言并留出明显停顿。

Credits run out with no way to get more

积分耗尽且无法补充

Symptom: Podcast, slide, or infographic generation fails because credits are exhausted, and no refill option is visible. Fix: Credits (300-600 depending on plan) are one-time grants, not monthly refills. Contact support@hynote.ai to ask about purchasing additional credits or whether plan upgrades include fresh credit allocations.

症状：因积分耗尽，播客、幻灯片或信息图生成失败，且无积分充值选项。 解决方法：积分（根据套餐不同为300-600积分）为一次性发放，不会每月重置。请联系support@hynote.ai咨询购买额外积分或升级套餐是否包含新的积分额度。