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Kit Platform Help

Kit 平台帮助

Help the user with Kit (formerly ConvertKit) platform questions — from email campaigns and automations through landing pages, commerce, Creator Recommendations, subscriber management, API, and integrations.
为用户提供Kit（前称ConvertKit）平台相关问题的帮助，覆盖邮件活动、自动化、落地页、Commerce、创作者推荐、订阅者管理、API及集成等全场景。

Step 1 — Gather context

步骤1 — 收集上下文

Ask the user:
  1. What area of Kit do you need help with?
    • A) Broadcasts — sending one-off emails, scheduling, A/B testing
    • B) Sequences — drip campaigns, autoresponder series (route to 
      /sales-email-marketing
      for cross-platform strategy)
    • C) Visual Automations — trigger-based workflows, automation canvas
    • D) Landing pages & Forms — opt-in forms, Creator Profile, lead capture (route to 
      /sales-funnel
      for strategy)
    • E) Commerce — selling digital products, paid newsletters, subscriptions (route to 
      /sales-digital-products
      for strategy)
    • F) Creator Recommendations — cross-promotion network, paid recommendations (route to 
      /sales-audience-growth
      for strategy)
    • G) Subscribers — tagging, segmentation, custom fields, engagement scoring
    • H) Deliverability — domain auth, SPF/DKIM/DMARC, sender reputation (route to 
      /sales-deliverability
      for cross-platform)
    • I) Integrations — Zapier, Make, Shopify, WordPress, Stripe, native apps
    • J) API & Webhooks — Kit API v4, OAuth, automation via API
    • K) Analytics — broadcast stats, subscriber growth, engagement
    • L) Account & Billing — plan features, team management, migration
    • M) Something else — describe it
  2. What's your role?
    • A) Creator / solopreneur (author, podcaster, coach, musician, artist)
    • B) Newsletter operator / media company
    • C) Course creator / educator
    • D) Marketing manager for a creator brand
    • E) Developer / technical integrator
    • F) Agency managing creator clients
  3. What are you trying to accomplish? (Let the user describe their specific goal)
询问用户以下信息：
  1. 你需要Kit哪个领域的帮助？
    • A) Broadcasts — 发送一次性邮件、定时调度、A/B测试
    • B) Sequences — drip营销、自动回复系列（跨平台策略请跳转至 
      /sales-email-marketing
      ）
    • C) Visual Automations — 触发器驱动工作流、自动化画布
    • D) 落地页 & 表单 — opt-in表单、创作者主页、线索收集（策略问题请跳转至 
      /sales-funnel
      ）
    • E) Commerce — 售卖数字产品、付费通讯、订阅服务（策略问题请跳转至 
      /sales-digital-products
      ）
    • F) 创作者推荐 — 交叉推广网络、付费推荐（策略问题请跳转至 
      /sales-audience-growth
      ）
    • G) 订阅者管理 — 标签、分层、自定义字段、参与度评分
    • H) 送达率 — 域名认证、SPF/DKIM/DMARC、发件人信誉（跨平台问题请跳转至 
      /sales-deliverability
      ）
    • I) 集成 — Zapier、Make、Shopify、WordPress、Stripe、原生应用
    • J) API & Webhooks — Kit API v4、OAuth、API驱动自动化
    • K) 数据分析 — Broadcast统计、订阅者增长、参与度数据
    • L) 账户 & 账单 — 套餐功能、团队管理、平台迁移
    • M) 其他问题 — 请描述具体场景
  2. 你的角色是什么？
    • A) 创作者 / 个体创业者（作者、播客主、教练、音乐人、艺术家）
    • B) 通讯运营者 / 媒体公司
    • C) 课程创作者 / 教育工作者
    • D) 创作者品牌营销经理
    • E) 开发者 / 技术集成人员
    • F) 服务创作者客户的代理机构
  3. 你想要实现什么目标？ （请用户描述具体的业务目标）

Step 2 — Route or answer directly

步骤2 — 路由跳转或直接解答

Route to specialized skills when the question is about strategy, not Kit-specific config:
If the question is about...Route to
Email marketing strategy across tools
/sales-email-marketing
Deliverability, warmup, domain auth beyond Kit
/sales-deliverability
Funnel strategy, landing page optimization
/sales-funnel
Newsletter monetization strategy
/sales-newsletter
Growing an email list / audience
/sales-audience-growth
Selling digital products (strategy)
/sales-digital-products
Membership / course platform decisions
/sales-membership
Checkout optimization
/sales-checkout
Connecting Kit to other tools
/sales-integration
Lead scoring models
/sales-lead-score
Answer directly when the question is Kit-specific — platform config, Kit UI navigation, Kit-specific features, Kit API usage.
如果问题属于策略类而非Kit专属配置问题，请跳转至专门的技能模块：
问题类型跳转路径
跨工具通用邮件营销策略
/sales-email-marketing
超出Kit范围的送达率、账号预热、域名认证问题
/sales-deliverability
漏斗策略、落地页转化优化
/sales-funnel
通讯变现策略
/sales-newsletter
邮件列表 / 受众增长
/sales-audience-growth
数字产品售卖（策略层）
/sales-digital-products
会员 / 课程平台选型
/sales-membership
结账流程优化
/sales-checkout
Kit与其他工具的集成
/sales-integration
线索评分模型
/sales-lead-score
如果问题是Kit平台专属的，请直接解答 — 包括平台配置、Kit UI导航、Kit特有功能、Kit API使用等场景。

Step 3 — Kit platform reference

步骤3 — Kit 平台参考

Key terminology

核心术语对照表

Kit termCommon equivalent
BroadcastOne-off email campaign
SequenceDrip campaign / autoresponder
Visual AutomationAutomation workflow
TagContact label
SegmentDynamic filtered list
Creator ProfileBio link / micro-website
Creator RecommendationsCross-promotion network
CommerceDigital product storefront
SubscriberContact / lead
Kit 术语通用等价含义
Broadcast一次性邮件活动
SequenceDrip营销 / 自动回复序列
Visual Automation自动化工作流
Tag联系人标签
Segment动态筛选联系人列表
Creator Profile简介链接 / 微型官网
Creator Recommendations创作者交叉推广网络
Commerce数字产品店铺
Subscriber联系人 / 线索

Data model

数据模型

ObjectKey fieldsNotes
Subscriberemail, first_name, state, tags[], custom_fields{}, created_atStates: active, inactive, bounced, complained, cancelled
Broadcastsubject, content, sent_at, stats{}A/B test subject lines (Creator+), content (Pro)
Sequencename, steps[], subscriber_countDrip campaigns with timed delays
Visual Automationname, triggers[], actions[], rules[]Canvas-based workflow builder
Tagname, subscriber_countManual or automation-applied
Segmentname, conditions[]Dynamic — auto-updates as subscribers match
Formname, type, subscriber_countInline, modal, slide-in, or sticky bar
Landing Pagename, url, templateHosted on Kit or custom domain
Productname, price, typeDigital download or subscription
Purchaseproduct_id, subscriber_id, amountE-commerce tracking
对象核心字段说明
Subscriberemail, first_name, state, tags[], custom_fields{}, created_at状态：活跃、非活跃、退信、投诉、取消订阅
Broadcastsubject, content, sent_at, stats{}A/B测试支持：主题（Creator+套餐）、内容（Pro套餐）
Sequencename, steps[], subscriber_count带定时延迟的Drip营销活动
Visual Automationname, triggers[], actions[], rules[]画布式工作流构建器
Tagname, subscriber_count可手动添加或通过自动化工序添加
Segmentname, conditions[]动态更新，订阅者匹配条件时自动加入/退出
Formname, type, subscriber_count支持内嵌、弹窗、滑入、固定栏样式
Landing Pagename, url, template可托管在Kit或绑定自定义域名
Productname, price, type支持数字下载或订阅类产品
Purchaseproduct_id, subscriber_id, amount电商交易数据跟踪

Plans and feature gates

套餐与功能权限

FeatureNewsletter (Free)Creator ($33/mo)Pro ($66/mo)
SubscribersUp to 10,0001,000+ (scales)1,000+ (scales)
BroadcastsUnlimitedUnlimitedUnlimited
SequencesNoUnlimitedUnlimited
Visual Automations1UnlimitedUnlimited
Landing pages & FormsUnlimitedUnlimitedUnlimited
A/B testing (subject)NoYesYes
A/B testing (content)NoNoYes
Engagement scoringNoNoYes
Deliverability reportingNoNoYes
Newsletter referral systemNoNoYes
Remove Kit brandingNoYesYes
Integrations / appsNoYesYes
Team members11Unlimited
CommerceYes (0.6% fee)Yes (0.6% fee)Yes (0.6% fee)
As of April 2025 — verify current pricing at kit.com/pricing
功能Newsletter（免费版）Creator（33美元/月）Pro（66美元/月）
订阅者容量最高100001000+（可扩容）1000+（可扩容）
Broadcasts无限制无限制无限制
Sequences无无限制无限制
Visual Automations1个无限制无限制
落地页 & 表单无限制无限制无限制
主题A/B测试无支持支持
内容A/B测试无无支持
参与度评分无无支持
送达率报告无无支持
通讯推荐系统无无支持
移除Kit品牌标识无支持支持
第三方集成/应用无支持支持
团队成员数量1个1个无限制
Commerce功能支持（0.6%交易手续费）支持（0.6%交易手续费）支持（0.6%交易手续费）
截至2025年4月 — 请访问 kit.com/pricing 确认最新定价

API quick reference

API 快速参考

  • Base URL: 
    https://api.kit.com/v4/
  • Auth: OAuth 2.0 (PKCE for apps) or API key
  • Rate limit: 120 requests per rolling 60-second window
  • Pagination: Cursor-based
  • Webhooks: subscriber_activate, subscriber_unsubscribe, subscriber_bounce, subscriber_complain, form_subscribe, course_subscribe, course_complete
  • Full reference: See 
    references/kit-api-reference.md
  • 基础URL: 
    https://api.kit.com/v4/
  • 认证方式: OAuth 2.0（应用使用PKCE模式）或API密钥
  • 速率限制: 每60秒滚动窗口最多120次请求
  • 分页方式: 游标分页
  • Webhooks事件: subscriber_activate, subscriber_unsubscribe, subscriber_bounce, subscriber_complain, form_subscribe, course_subscribe, course_complete
  • 完整文档: 参考 
    references/kit-api-reference.md

Integrations

集成能力

Native apps (Creator+ plans):
  • E-commerce: Shopify, WooCommerce, Gumroad, Stripe, PayPal
  • Website: WordPress, Squarespace, Wix, Webflow
  • Courses: Teachable, Thinkific, Circle
  • Design: Canva
  • Other: Substack (import)
Via Zapier/Make: 120+ additional integrations
WordPress plugin: Integrates with Elementor, Contact Form 7, WishList Member
原生应用（Creator+套餐支持）:
  • 电商类: Shopify, WooCommerce, Gumroad, Stripe, PayPal
  • 网站类: WordPress, Squarespace, Wix, Webflow
  • 课程类: Teachable, Thinkific, Circle
  • 设计类: Canva
  • 其他: Substack（数据导入）
通过Zapier/Make: 额外支持120+工具集成
WordPress插件: 可与Elementor、Contact Form 7、WishList Member集成

Broadcasts

Broadcasts 功能

  • Email designer: 3 templates — Text-only, Classic, Modern
  • A/B testing: Subject lines on Creator+, content on Pro
  • RSS campaigns: Auto-send when new content published
  • Scheduling: Send now, schedule, or optimize send time
  • Resend to unopens: Re-send with different subject line
  • 邮件设计器: 内置3种模板 — 纯文本、经典、现代
  • A/B测试: Creator+套餐支持主题测试，Pro套餐支持内容测试
  • RSS自动发送: 新内容发布时自动触发邮件发送
  • 调度能力: 支持立即发送、定时发送、智能优化发送时间
  • 未打开用户重发: 可更换主题后给未打开用户二次发送

Sequences

Sequences 功能

  • Timed delays: Set days/hours between steps
  • Subscriber filters: Skip steps based on tags, segments, custom fields
  • Exit conditions: Remove from sequence on tag add/remove, purchase, or custom event
  • Multiple sequences: A subscriber can be in multiple sequences simultaneously
  • 定时延迟: 可自定义步骤之间的天/小时级间隔
  • 用户筛选: 可基于标签、分层、自定义字段跳过指定步骤
  • 退出条件: 标签变动、购买行为、自定义事件触发时自动退出序列
  • 多序列兼容: 一个订阅者可同时加入多个序列

Visual Automations

Visual Automations 功能

  • Triggers: Form subscribe, tag added/removed, custom field changed, purchase, link clicked, date-based
  • Actions: Add/remove tag, subscribe to sequence, move to step, send email, set custom field, create delay, send webhook
  • Rules: If/else branching based on subscriber data
  • Canvas: Visual drag-and-drop builder
  • 触发器: 表单提交、标签增减、自定义字段变更、购买行为、链接点击、日期触发
  • 操作项: 增减标签、加入序列、跳转步骤、发送邮件、更新自定义字段、设置延迟、发送Webhook
  • 规则: 支持基于用户数据的If/else分支逻辑
  • 画布: 可视化拖拽式工作流构建器

Commerce

Commerce 功能

  • Digital products: PDF, video, audio, zip — hosted on Kit
  • Subscriptions: Recurring billing for paid newsletters or memberships
  • Paid recommendations: Earn $1–$5+ per new subscriber referred from other creators
  • Transaction fee: 0.6% on all sales (+ payment processor fees)
  • Payment processors: Stripe (required for commerce)
  • 数字产品: 支持PDF、视频、音频、zip等文件托管在Kit
  • 订阅服务: 支持付费通讯、会员类产品的 recurring 计费
  • 付费推荐收益: 通过其他创作者推荐获得新订阅者可赚取1-5美元以上/人的收益
  • 交易手续费: 所有销售额收取0.6%（额外加收支付通道手续费）
  • 支付要求: Commerce功能必须绑定Stripe账户

Creator Recommendations

创作者推荐功能

  • How it works: After a subscriber confirms opt-in, Kit shows recommendations for other creators
  • Paid recommendations: Creators can pay $1–$5+ per subscriber acquired through recommendations
  • Free recommendations: Cross-promote with aligned creators at no cost
  • Requirements: Active Kit account with growing list
  • 运行逻辑: 订阅者完成opt-in确认后，Kit会展示其他同定位创作者的推荐
  • 付费获客: 创作者可付费1-5美元以上/人，通过推荐渠道获取新订阅者
  • 免费互推: 可免费与同定位创作者达成交叉推广合作
  • 准入要求: 拥有活跃Kit账户且订阅者列表处于增长状态

Step 4 — Actionable guidance

步骤4 — 可落地操作指导

Based on the user's question, provide step-by-step instructions with:
  1. Exact Kit UI navigation — tell them where to click (e.g., "Go to Automations → New Automation → choose trigger")
  2. Settings to configure — specific fields, values, toggles
  3. Plan requirements — flag if a feature requires Creator or Pro plan
  4. Verification steps — how to confirm it's working (send test, check automation log)
基于用户问题提供分步操作说明，需包含以下要素：
  1. 精确的Kit UI导航路径 — 明确告知点击位置（例如：「前往 自动化 → 新建自动化 → 选择触发器」）
  2. 具体配置项 — 标注需要填写的字段、取值、开关状态
  3. 套餐要求提示 — 明确说明功能是否需要Creator或Pro套餐权限
  4. 验证步骤 — 告知用户如何确认功能正常运行（发送测试邮件、查看自动化日志等）

Common workflows

常见工作流教程

Set up a welcome sequence:
  1. Create a Sequence (Sequences → New Sequence)
  2. Write 3–7 emails with delays between each
  3. Create a Visual Automation: trigger = form subscribe → action = subscribe to sequence
  4. Test with a test subscriber
Sell a digital product:
  1. Go to Earn → Products → New Product
  2. Upload file, set price, write description
  3. Connect Stripe (required)
  4. Create a landing page or embed buy button in existing page
  5. Set up post-purchase automation: trigger = purchase → action = tag + thank-you sequence
Set up Creator Recommendations:
  1. Go to Grow → Recommendations
  2. Browse and select creators to recommend (free) or set a paid budget
  3. Recommendations appear on your confirmation page after opt-in
  4. Track new subscribers from recommendations in Analytics
Migrate from another platform:
  1. Export subscribers as CSV from old platform
  2. Go to Subscribers → Import subscribers
  3. Map CSV columns to Kit fields (email, first_name, tags)
  4. Re-create key automations in Visual Automations
  5. Update opt-in forms on your website to point to Kit forms
  6. Set up domain authentication (SPF/DKIM) for your sending domain
搭建欢迎序列:
  1. 新建Sequence（路径：序列 → 新建序列）
  2. 编写3-7封触达邮件，设置每封邮件的发送间隔
  3. 新建Visual Automation：触发器设为「表单提交」→ 操作设为「加入序列」
  4. 使用测试订阅者验证流程
售卖数字产品:
  1. 路径：收益 → 产品 → 新建产品
  2. 上传产品文件、设置售价、填写产品描述
  3. 绑定Stripe账户（必填）
  4. 创建产品落地页或在现有页面嵌入购买按钮
  5. 配置购后自动化：触发器设为「购买完成」→ 操作设为「添加标签 + 触发感谢序列」
开通创作者推荐:
  1. 路径：增长 → 推荐
  2. 选择要推荐的创作者（免费互推）或设置付费获客预算
  3. 推荐内容会自动展示在opt-in完成后的确认页
  4. 可在数据分析模块查看推荐渠道带来的新订阅者数据
从其他平台迁移:
  1. 从旧平台导出订阅者CSV文件
  2. 路径：订阅者 → 导入订阅者
  3. 将CSV字段映射到Kit对应字段（email、first_name、tags等）
  4. 在Visual Automations中重建核心自动化流程
  5. 将网站上的原有opt-in表单替换为Kit表单
  6. 配置发件域名的SPF/DKIM认证

Gotchas

注意事项

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
  1. Free plan has no sequences or integrations — the Newsletter (free) plan only allows 1 visual automation, no sequences, no A/B testing, and no third-party integrations. Users hitting these limits need to upgrade to Creator ($33/mo). Don't suggest automation workflows to free-plan users without flagging this.
  2. Kit ≠ ConvertKit in API URLs — the v4 API uses 
    api.kit.com
    but older v3 API used 
    api.convertkit.com
    . If a user has old integrations pointing to 
    api.convertkit.com/v3/
    , they still work but are deprecated. New integrations should use v4.
  3. Email designer is intentionally minimal — Kit only has 3 email templates (Text-only, Classic, Modern). This is by design — Kit believes simple, text-forward emails perform better for creators. Don't suggest looking for more templates; instead, help users customize within the existing templates.
  4. Commerce requires Stripe — Kit Commerce (digital products, paid newsletters) requires a connected Stripe account. PayPal is supported for some features but Stripe is mandatory for Commerce. Don't suggest setting up Commerce without confirming Stripe is connected.
  5. Engagement scoring is Pro-only — subscriber engagement scoring and deliverability reporting are only available on the Pro plan ($66/mo). Don't reference these features for Creator-plan users.
基于公开调研整理，请注意套餐限制、集成相关的规则可能会更新
  1. 免费版无Sequences和第三方集成能力 — Newsletter免费版仅支持1个可视化自动化、无Sequences、无A/B测试、无第三方集成。遇到限制的用户需要升级到Creator套餐（33美元/月），给免费版用户推荐自动化流程时必须提示该限制。
  2. Kit和ConvertKit的API地址不同 — v4 API使用 
    api.kit.com
    ，旧v3 API使用 
    api.convertkit.com
    。指向旧v3地址的集成仍可运行但已废弃，新集成建议使用v4版本。
  3. 邮件设计器为极简设计 — Kit仅提供3种邮件模板，是产品有意设计的理念：Kit认为简洁偏文本的邮件对创作者转化效果更好，不要建议用户寻找更多模板，可指导用户在现有模板基础上自定义。
  4. Commerce功能必须绑定Stripe — Kit Commerce（数字产品、付费通讯）必须绑定Stripe账户，PayPal仅支持部分非Commerce功能，推荐配置Commerce前需确认Stripe已完成绑定和验证。
  5. 参与度评分仅Pro套餐支持 — 订阅者参与度评分、送达率报告仅Pro套餐（66美元/月）可用，不要向Creator套餐用户提及该功能。

Step 5 — Related skills

步骤5 — 相关技能

  • /sales-email-marketing
    — Cross-platform email marketing strategy (broadcasts, nurture sequences, automation across all tools)
  • /sales-newsletter
    — Newsletter monetization strategy (paid subscriptions, sponsorships, premium tiers)
  • /sales-audience-growth
    — Audience growth strategy (lead magnets, cross-promotion, referral programs)
  • /sales-digital-products
    — Digital product sales strategy (pricing, delivery, upsells across platforms)
  • /sales-deliverability
    — Cross-platform deliverability (SPF/DKIM/DMARC, warmup, inbox placement)
  • /sales-funnel
    — Funnel strategy (landing pages, conversion optimization)
  • /sales-checkout
    — Checkout optimization (upsells, order bumps, payment plans)
  • /sales-membership
    — Membership and course strategy
  • /sales-integration
    — Connect Kit to CRM and other tools
  • /sales-lead-score
    — Lead scoring models (engagement scoring strategy)
  • /sales-do
    — Not sure which skill to use? The router matches any sales objective to the right skill. Install: 
    npx skills add sales-skills/sales --skills sales-do
  • /sales-email-marketing
    — 跨平台通用邮件营销策略（全工具的广播、培育序列、自动化配置）
  • /sales-newsletter
    — 通讯变现策略（付费订阅、赞助、会员分级）
  • /sales-audience-growth
    — 受众增长策略（线索磁铁、交叉推广、推荐体系）
  • /sales-digital-products
    — 数字产品销售策略（跨平台定价、交付、增销策略）
  • /sales-deliverability
    — 跨平台送达率优化（SPF/DKIM/DMARC、账号预热、收件箱 placement）
  • /sales-funnel
    — 漏斗策略（落地页、转化优化）
  • /sales-checkout
    — 结账流程优化（增销、订单 bump、分期支付）
  • /sales-membership
    — 会员与课程运营策略
  • /sales-integration
    — Kit与CRM等其他工具的集成配置
  • /sales-lead-score
    — 线索评分模型（参与度评分策略）
  • /sales-do
    — 不确定使用哪个技能时，路由工具会自动匹配对应销售技能。安装命令：
    npx skills add sales-skills/sales --skills sales-do

Examples

示例

Example 1: Setting up automations

示例1：配置自动化

User says: "How do I automatically tag subscribers who click a link in my broadcast?" Skill does: Walks through creating a Visual Automation with a "link clicked" trigger → "add tag" action, with exact Kit UI steps Result: User has a working automation that tags subscribers based on link clicks
用户提问: "如何自动给点击我Broadcast中链接的订阅者打标签？" 技能输出: 指导用户创建Visual Automation，配置「链接点击」触发器 →「添加标签」操作，提供精确的Kit UI操作步骤 结果: 用户获得可用的自动化流程，可基于链接点击行为给订阅者打标签

Example 2: Selling a digital product

示例2：售卖数字产品

User says: "I want to sell my ebook through Kit" Skill does: Guides through Commerce setup — Stripe connection, product creation, file upload, landing page, post-purchase automation Result: User has a live product page with automated delivery and follow-up sequence
用户提问: "我想通过Kit售卖我的电子书" 技能输出: 指导Commerce全流程配置 — Stripe绑定、产品创建、文件上传、落地页搭建、购后自动化配置 结果: 用户获得可正常访问的产品页面，支持自动交付和购后跟进序列

Example 3: Migrating from Mailchimp

示例3：从Mailchimp迁移

User says: "I'm moving from Mailchimp to Kit, what do I need to do?" Skill does: Provides migration checklist — CSV export/import, field mapping, automation recreation, form updates, domain re-authentication, and flags feature differences (Kit has fewer templates but better automation) Result: User has a complete migration plan with no subscriber loss
用户提问: "我要从Mailchimp迁移到Kit，需要做哪些操作？" 技能输出: 提供迁移检查清单 — CSV导出/导入、字段映射、自动化重建、表单替换、域名重新认证，标注平台差异（Kit模板更少但自动化能力更强） 结果: 用户获得完整的迁移方案，无订阅者丢失风险

Troubleshooting

故障排查

Broadcasts showing low open rates

Broadcast打开率过低

Symptom: Open rates dropped significantly after switching to Kit Cause: Domain authentication not set up (SPF/DKIM/DMARC), or Apple MPP inflating previous platform's rates Solution: Set up domain authentication in Settings → Email. Compare rates excluding Apple MPP opens. Use 
/sales-deliverability
for deeper diagnosis.
症状: 切换到Kit后打开率大幅下降 原因: 未配置域名认证（SPF/DKIM/DMARC），或之前平台的打开率被Apple MPP数据虚高 解决方案: 在 设置 → 邮件 中配置域名认证，排除Apple MPP打开数据后重新对比打开率，深度诊断可跳转至 
/sales-deliverability
。

Automation not triggering

自动化不触发

Symptom: Visual Automation exists but subscribers aren't flowing through it Cause: Automation is paused, trigger form is inactive, or automation was created after subscribers already joined Solution: Check automation status (must be "Live"). Verify the trigger form/tag is active. Note: automations don't retroactively process existing subscribers — only new events trigger them.
症状: Visual Automation已创建但订阅者没有进入流程 原因: 自动化处于暂停状态、触发器表单未激活，或自动化是在订阅者加入后创建的 解决方案: 检查自动化状态需为「已上线」，确认触发器表单/标签处于激活状态。注意：自动化不会回溯处理已存在的订阅者，仅新事件会触发流程。

Commerce payments not working

Commerce支付失败

Symptom: Product page loads but purchase fails or no payment option appears Cause: Stripe not connected, or Stripe account not fully verified Solution: Go to Earn → Settings → verify Stripe connection is active and Stripe account has completed onboarding (identity verification, bank account). Test with Stripe test mode first.
症状: 产品页面可正常加载但购买失败或无支付选项 原因: 未绑定Stripe，或Stripe账户未完成实名认证 解决方案: 路径：收益 → 设置 → 确认Stripe连接已激活，且Stripe账户已完成全流程注册（身份验证、银行卡绑定），建议先使用Stripe测试模式验证流程。