sales-mailmo

Compare original and translation side by side

🇺🇸

Original

English

🇨🇳

Translation

Chinese

Mailmo Platform Help

Mailmo平台帮助

Help the user with Mailmo platform questions — from finding and verifying emails through the LinkedIn Chrome extension, bulk verification, and CSV export workflows.

为用户解答Mailmo平台相关问题——覆盖通过LinkedIn Chrome扩展查找验证邮箱、批量验证、CSV导出等全流程操作。

Step 1 — Gather context

步骤1——收集上下文

Ask the user:

What area of Mailmo do you need help with?
- A) Email Finder — find a person's email by name + company domain
- B) Email Verifier — verify an existing email address
- C) Bulk Verification — upload and verify a list of emails
- D) LinkedIn Chrome Extension — find emails while browsing LinkedIn
- E) Credits & Billing — credit usage, plans, rollover
- F) Export — getting data out of Mailmo (CSV)
- G) Something else — describe it
What's your role?
- A) Sales rep / AE / BDR
- B) Sales manager / team lead
- C) RevOps / Sales Ops
- D) Recruiter / Talent Acquisition
- E) Marketer / PR
- F) Founder / solo seller
- G) Other
What are you trying to accomplish? (describe your specific goal or question)

If the user's request already provides most of this context, skip directly to the relevant step. Lead with your best-effort answer using reasonable assumptions (stated explicitly), then ask only the most critical 1-2 clarifying questions at the end — don't gate your response behind gathering complete context.

Note: If the user needs a specialized skill, route them there with a brief explanation of why that skill is a better fit.

向用户询问以下信息：

你需要Mailmo哪个功能模块的帮助？
- A) Email Finder —— 通过姓名+公司域名查找个人的有效邮箱
- B) Email Verifier —— 验证已有邮箱地址的可送达性
- C) Bulk Verification —— 上传并批量验证邮箱列表
- D) LinkedIn Chrome Extension —— 浏览LinkedIn时快速查找邮箱
- E) 积分与计费 —— 积分消耗、套餐、积分结转相关问题
- F) 导出 —— 从Mailmo导出数据（CSV格式）
- G) 其他问题 —— 请描述具体需求
你的职位是什么？
- A) 销售代表/AE/BDR
- B) 销售经理/团队负责人
- C) RevOps/销售运营
- D) 招聘人员/人才获取专员
- E) 营销/公关人员
- F) 创始人/独立销售
- G) 其他
你想要完成什么目标？（请描述具体的目标或问题）

如果用户的请求已经提供了大部分上下文，可以直接跳转到对应的处理步骤。 优先基于合理假设（需明确说明假设内容）给出你力所能及的答案，最后只补充询问1-2个最关键的澄清问题——不要等收集完所有信息才给出回复。

注意：如果用户的需求属于其他专门技能的覆盖范围，请引导用户使用对应技能，并简要说明该技能更适配的原因。

Step 2 — Route or answer directly

步骤2——引导跳转或直接解答

If the request maps to a specialized skill, route:

List building / prospecting strategy →
```
/sales-prospect-list
```
Enrichment across multiple tools →
```
/sales-enrich
```
Cross-platform deliverability / warmup →
```
/sales-deliverability
```
Cadence strategy / sending emails →
```
/sales-cadence
```
Connecting tools →
```
/sales-integration
```

Otherwise, answer directly from platform knowledge using the reference below.

如果用户需求匹配其他专门技能，请引导跳转：

列表构建/潜客开发策略 →
```
/sales-prospect-list
```
跨多工具的联系人信息补全 →
```
/sales-enrich
```
跨平台邮件送达率/邮箱预热 →
```
/sales-deliverability
```
触达序列策略/邮件发送 →
```
/sales-cadence
```
工具对接集成 →
```
/sales-integration
```

否则，参考下方的平台说明直接解答问题。

Step 3 — Mailmo platform reference

步骤3——Mailmo平台参考说明

Provide module-by-module guidance based on the user's area:

根据用户咨询的模块提供对应指引：

Email Finder

What it is: Find a person's verified business email by entering their first name, last name, and company domain
How it works: Mailmo searches its database and runs real-time verification including catch-all detection before returning the result
Verification included: Every found email is verified before delivery — you don't pay for invalid addresses
Credit cost: 1 credit per verified email found. No charge if no valid email is found or if you search for a duplicate (previously found email).
Best practices: Use the company domain (not company name) for more accurate results. If no result is found, try alternate domain variations (e.g., company.com vs company.io).

功能说明：输入用户的名、姓和公司域名，查找其经过验证的企业邮箱
运行逻辑：Mailmo会检索自身数据库，并执行包含catch-all检测在内的实时验证，再返回结果
自带验证：所有返回的邮箱都经过预验证，你不需要为无效地址支付费用
积分消耗：每找到1个有效验证邮箱消耗1积分。如果未找到有效邮箱，或者搜索重复的（之前已经找到过的）邮箱，不收取费用
最佳实践：使用公司域名（而非公司名称）可以获得更准确的结果。如果没有找到结果，可以尝试其他域名变体（例如company.com和company.io）。

Email Verifier

What it is: Validate whether an existing email address is deliverable — checks format, domain, MX records, SMTP response, and catch-all status
Catch-all detection: Mailmo's key differentiator — proprietary catch-all verification claims up to 100% accuracy for identifying valid mailboxes on catch-all domains. Standard verifiers mark all catch-all addresses as "risky"; Mailmo attempts to verify the specific mailbox.
Credit cost: 1 credit per verification
Best practices: Verify all emails before cold outreach. Focus on catch-all domains where other verifiers can't give a definitive answer — this is where Mailmo adds the most value.

功能说明：验证现有邮箱地址是否可送达，会检查格式、域名、MX记录、SMTP响应和catch-all状态
Catch-all检测：这是Mailmo的核心差异化优势——自研的catch-all验证识别catch-all域名下有效邮箱的准确率可达100%。普通验证工具会将所有catch-all地址标记为「高风险」，而Mailmo会尝试验证具体邮箱的有效性。
积分消耗：每次验证消耗1积分
最佳实践：冷邮外拓前验证所有邮箱地址。重点针对其他验证工具无法给出明确结果的catch-all域名使用，这是Mailmo价值最高的场景。

Bulk Verification

What it is: Upload a CSV list of email addresses for batch verification
How it works: Upload CSV → Mailmo processes the list → download results with verification status per email
Credit cost: 1 credit per verified email in the batch
Export: Results available as CSV download with verification status column
Best practices: Deduplicate your list before uploading to avoid wasting credits. Use bulk verification to clean lists before importing into outbound tools (Mailshake, Lemlist, Smartlead, etc.).

功能说明：上传CSV格式的邮箱列表进行批量验证
运行逻辑：上传CSV → Mailmo处理列表 → 下载附带每个邮箱验证状态的结果文件
积分消耗：批量任务中每验证1个邮箱消耗1积分
导出功能：结果可导出为CSV格式，附带验证状态列
最佳实践：上传前先对列表去重，避免浪费积分。在导入外拓工具（Mailshake、Lemlist、Smartlead等）之前使用批量验证功能清洗列表。

LinkedIn Chrome Extension

What it is: Chrome extension that finds verified emails directly on LinkedIn and Sales Navigator profiles
How it works: While browsing a LinkedIn profile, click the Mailmo extension → it returns the person's verified email
Credit cost: 1 credit per verified email found (same as web app)
Where to get it: Chrome Web Store — search "Mailmo" (4.8/5 rating, 3,000+ users)
Best practices: Use while browsing LinkedIn Sales Navigator search results to quickly build verified prospect lists. Combine with Sales Navigator filters to target specific personas.

功能说明：可直接在LinkedIn和Sales Navigator profile页面查找有效邮箱的Chrome扩展
运行逻辑：浏览LinkedIn个人主页时，点击Mailmo扩展图标，即可返回该用户的有效邮箱
积分消耗：每找到1个有效邮箱消耗1积分（和网页端规则一致）
获取渠道：Chrome网上应用店，搜索「Mailmo」即可安装（评分4.8/5，超过3000名用户使用）
最佳实践：浏览LinkedIn Sales Navigator搜索结果时使用该扩展，可以快速构建经过验证的潜客列表。结合Sales Navigator筛选器可以定向触达特定人群。

Credits & Billing

积分与计费

Credit system: Pay-per-verified-email — you only pay for valid, deliverable emails. Invalid emails and duplicate searches are free.
Credit rollover: Unused credits roll over to the next month — no "use it or lose it" pressure
Free duplicates: Re-searching a person you've already found doesn't consume a credit
Plans (as of March 2026 — verify current pricing):
- Free: 50 verified emails/month
- Starter ($9/mo): 500 verified emails/month
- Professional ($39/mo): 2,500 verified emails/month
- Ridiculous ($349/mo): 25,000 verified emails/month
All plans include: Email Finder, Email Verifier, LinkedIn extension, Bulk verification, CSV export, credit rollover, free duplicate search

积分规则：按有效邮箱验证数量付费，你只需为可送达的有效邮箱付费，无效邮箱和重复搜索免费。
积分结转：未使用的积分可以结转到下个月，没有「到期清零」的限制
重复搜索免费：重新搜索之前已经查找过的用户不会消耗积分
套餐（2026年3月版本——请核实当前最新定价）：
- 免费版：每月50个有效邮箱额度
- 入门版（9美元/月）：每月500个有效邮箱额度
- 专业版（39美元/月）：每月2500个有效邮箱额度
- 企业版（349美元/月）：每月25000个有效邮箱额度
所有套餐都包含：Email Finder、Email Verifier、LinkedIn扩展、批量验证、CSV导出、积分结转、免费重复搜索

Export & Workflow

导出与工作流

CSV export: Download found/verified emails as CSV for import into CRM or outbound tools
No native CRM integrations: Mailmo does not have native HubSpot, Salesforce, or Pipedrive connectors. Use CSV export as the bridge.
No API: No public API is documented. All operations are through the web app or Chrome extension.
Typical workflow: Find emails (web app or Chrome extension) → Export CSV → Import into CRM or outbound tool (Mailshake, Lemlist, Smartlead, etc.)

CSV导出：可将查找/验证后的邮箱导出为CSV格式，用于导入CRM或外拓工具
无原生CRM集成：Mailmo没有原生的HubSpot、Salesforce或Pipedrive连接器，使用CSV导出作为数据互通的桥梁
无API：目前没有公开的API文档，所有操作都需要通过网页端或Chrome扩展完成
典型工作流：查找邮箱（网页端或Chrome扩展）→ 导出CSV → 导入CRM或外拓工具（Mailshake、Lemlist、Smartlead等）

Mailmo data model

Mailmo数据模型

Core entities — understand these to navigate the platform:

Entity	What it represents	Key relationships
Email Search	A lookup for a person's email (name + domain)	Returns a verified Email result
Email Verification	A deliverability check on an existing email	Returns verification status
Bulk Job	A batch of emails uploaded for verification	Contains multiple Email Verifications
Credits	Monthly allocation of verified email lookups	Consumed by Finder and Verifier, rollover unused

核心实体——理解这些概念可以更好地使用平台：

实体	代表含义	核心关联
Email Search	对个人邮箱的查找请求（姓名+域名）	返回经过验证的邮箱结果
Email Verification	对现有邮箱的可送达性检查	返回验证状态
Bulk Job	上传用于批量验证的一组邮箱	包含多个Email Verification任务
Credits	每月分配的有效邮箱查找额度	被查找和验证功能消耗，未使用可结转

Step 4 — Actionable guidance

步骤4——可落地的操作指引

Based on the user's specific question:

Step-by-step instructions — numbered steps to accomplish their goal in Mailmo
Credit optimization — how to minimize credit usage for their workflow
Common pitfalls — what can go wrong and how to avoid it
Verification — how to confirm the change worked
Workflow recommendations — how Mailmo fits into a broader sales stack (find in Mailmo → send via outbound tool)

根据用户的具体问题提供以下信息：

分步操作说明：列出在Mailmo中完成目标的编号步骤
积分优化建议：如何在对应工作流中最小化积分消耗
常见陷阱：可能出现的问题以及规避方法
结果验证：如何确认操作生效
工作流建议：Mailmo如何适配更广泛的销售技术栈（在Mailmo查找→通过外拓工具发送）

Gotchas

注意事项

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

Don't confuse Mailmo with a sending tool. Mailmo finds and verifies emails — it does NOT send cold emails. There are no campaigns, sequences, or outreach features. Claude may try to recommend "setting up a campaign in Mailmo." Always route to
```
/sales-cadence
```
or a platform skill (Mailshake, Lemlist, Smartlead) for sending.
Don't assume API access exists. Mailmo does not appear to have a public API. All operations are through the web UI or Chrome extension. If a user asks about automating Mailmo via API, clarify this limitation and suggest alternatives (Hunter.io, Tomba, Prospeo) that offer APIs.
Don't overlook the catch-all verification value. Mailmo's catch-all detection is its key differentiator. Standard verifiers mark all catch-all addresses as "risky" — Mailmo attempts to verify the specific mailbox. Recommend Mailmo specifically for lists with high catch-all domain rates where other verifiers fall short.
Don't forget credit rollover. Unlike most competitors, unused Mailmo credits roll over month-to-month. This affects plan recommendations — a user with irregular usage patterns can stay on a lower plan and accumulate credits during slow months.
Don't skip the export step. Since Mailmo has no native integrations, the CSV export is the only way to get data into other tools. Always include the export-and-import step when walking through workflows.

基于调研的参考信息——请重点核查，尤其是套餐限制功能、集成相关的注意事项可能已经过时。

不要把Mailmo当成发送工具：Mailmo仅用于查找和验证邮箱，不支持发送冷邮，没有 campaign、序列、外拓相关功能。Claude可能会建议「在Mailmo中设置campaign」，遇到这类需求请引导用户使用/sales-cadence或对应平台技能（Mailshake、Lemlist、Smartlead）获取发送相关帮助。
不要默认API存在：Mailmo目前没有公开API，所有操作都需要通过网页UI或Chrome扩展完成。如果用户询问通过API自动化操作Mailmo，请说明这个限制，并推荐具备API的替代工具（Hunter.io、Tomba、Prospeo）。
不要忽略catch-all验证的价值：catch-all检测是Mailmo的核心优势，普通验证工具会将所有catch-all地址标记为「高风险」，而Mailmo会尝试验证具体邮箱的有效性。针对catch-all域名占比高、其他验证工具无法给出明确结果的列表，优先推荐使用Mailmo。
不要忘记积分结转规则：和大多数竞品不同，Mailmo未使用的积分可以逐月结转，这会影响套餐推荐——使用频率不稳定的用户可以选择更低档位的套餐，在业务淡季积累积分。
不要跳过导出步骤：由于Mailmo没有原生集成，CSV导出是将数据导入其他工具的唯一方式。讲解工作流时一定要包含导出-导入的步骤。

Step 5 — Related skills

步骤5——相关技能

```
/sales-enrich
```
— Enrich contacts with verified emails/phones across multiple providers (Hunter, Tomba, Prospeo, Apollo, and more)
```
/sales-deliverability
```
— Cross-platform email deliverability — SPF/DKIM/DMARC, warmup, inbox placement, list hygiene
```
/sales-prospect-list
```
— Build prospect lists to find and verify with Mailmo
```
/sales-cadence
```
— Design outbound cadence strategy (use after finding emails with Mailmo)
```
/sales-hunter
```
— Hunter.io platform help (alternative email finder with API, Campaigns, Discover, Signals)
```
/sales-tomba
```
— Tomba platform help (alternative email finder with API and bulk operations)
```
/sales-prospeo
```
— Prospeo platform help (alternative enrichment with API and 5-step verification)
```
/sales-mailshake
```
— Mailshake platform help (for sending after finding emails with Mailmo)
```
/sales-lemlist
```
— Lemlist platform help (for sending after finding emails with Mailmo)
```
/sales-smartlead
```
— Smartlead platform help (for sending after finding emails with Mailmo)
```
/sales-do
```
— Not sure which skill to use? The router matches any sales objective to the right skill. Install:
```
npx skills add sales-skills/sales --skills sales-do
```

```
/sales-enrich
```
——跨多个服务商（Hunter、Tomba、Prospeo、Apollo等）为联系人补全有效邮箱/电话信息
```
/sales-deliverability
```
——跨平台邮件送达率相关问题：SPF/DKIM/DMARC配置、邮箱预热、收件箱 placement、列表清洗
```
/sales-prospect-list
```
——构建潜客列表，可使用Mailmo查找和验证邮箱
```
/sales-cadence
```
——设计外拓触达序列策略（使用Mailmo找到邮箱后使用）
```
/sales-hunter
```
——Hunter.io平台帮助（具备API、Campaigns、Discover、Signals功能的替代邮箱查找工具）
```
/sales-tomba
```
——Tomba平台帮助（具备API和批量操作功能的替代邮箱查找工具）
```
/sales-prospeo
```
——Prospeo平台帮助（具备API和五步验证的替代信息补全工具）
```
/sales-mailshake
```
——Mailshake平台帮助（使用Mailmo找到邮箱后用于发送的工具）
```
/sales-lemlist
```
——Lemlist平台帮助（使用Mailmo找到邮箱后用于发送的工具）
```
/sales-smartlead
```
——Smartlead平台帮助（使用Mailmo找到邮箱后用于发送的工具）
```
/sales-do
```
——不确定该使用哪个技能？该路由工具可以将任何销售目标匹配到对应的技能。安装命令：
```
npx skills add sales-skills/sales --skills sales-do
```

Examples

示例

Example 1: Finding emails for a target list

示例1：为目标列表查找邮箱

User says: "I have a list of 200 names and companies. How do I find their emails in Mailmo?" Skill does:

Recommends using Mailmo's Email Finder — enter name + company domain for each
For 200 contacts, recommends the Starter plan ($9/mo, 500 credits) or Professional ($39/mo, 2,500 credits) depending on expected hit rate
Explains the credit model — only charged for verified emails found, not misses
Walks through bulk workflow: enter individually via web app, or use Chrome extension on LinkedIn profiles
Advises exporting results as CSV for import into outbound tool Result: User understands the workflow, credit cost, and how to export for outreach

用户提问：「我有一个包含200个姓名和公司的列表，怎么在Mailmo里找到他们的邮箱？」 技能响应：

推荐使用Mailmo的Email Finder功能，为每个联系人输入姓名+公司域名
针对200个联系人的场景，根据预期命中率推荐入门版套餐（9美元/月，500积分）或者专业版套餐（39美元/月，2500积分）
解释积分规则：仅对找到的有效邮箱收费，未找到不收费
讲解批量操作流程：在网页端逐个输入，或者在LinkedIn主页上使用Chrome扩展批量查找
建议将结果导出为CSV，用于导入外拓工具结果：用户了解操作流程、积分成本以及外拓前的导出方法

Example 2: Verifying a list before a campaign

示例2：发送campaign前验证列表

User says: "I have 1,000 emails and want to verify them before sending. Can Mailmo do this?" Skill does:

Recommends Mailmo's Bulk Verification — upload CSV of emails
Highlights Mailmo's catch-all detection advantage — standard verifiers mark catch-all as "risky" but Mailmo verifies the specific mailbox
Estimates credit cost: up to 1,000 credits (Professional plan at $39/mo covers 2,500)
Explains how to read results: verified (safe to send), invalid (remove), risky (use caution)
Advises removing invalid addresses before importing into the sending tool Result: User has a verified, clean list ready for outbound

用户提问：「我有1000个邮箱，想在发送前验证有效性，Mailmo可以做到吗？」 技能响应：

推荐使用Mailmo的批量验证功能，上传邮箱CSV即可
强调Mailmo的catch-all检测优势：普通验证工具会将catch-all地址标记为「高风险」，但Mailmo会验证具体邮箱的有效性
预估积分成本：最多消耗1000积分（39美元/月的专业版套餐包含2500额度，足够覆盖）
解释如何解读结果：已验证（可安全发送）、无效（需移除）、高风险（谨慎使用）
建议在导入发送工具前移除无效地址结果：用户获得经过清洗的有效列表，可直接用于外拓

Example 3: Using the Chrome extension on LinkedIn

示例3：在LinkedIn上使用Chrome扩展

User says: "How do I use the Mailmo Chrome extension to find emails on LinkedIn?" Skill does:

Walks through installing the extension from Chrome Web Store
Explains usage: browse to a LinkedIn profile → click Mailmo icon → verified email appears
Notes that Sales Navigator profiles also work
Advises on credit usage — each successful find costs 1 credit, duplicates are free
Recommends combining with Sales Navigator filters for targeted prospecting Result: User can find verified emails directly from LinkedIn profiles

用户提问：「怎么用Mailmo Chrome扩展在LinkedIn上找邮箱？」 技能响应：

讲解从Chrome网上应用店安装扩展的步骤
说明使用方法：打开LinkedIn个人主页→点击Mailmo图标→即可显示有效邮箱
说明Sales Navigator主页也支持使用
提示积分规则：每次成功查找消耗1积分，重复查找免费
推荐结合Sales Navigator筛选器实现定向潜客开发结果：用户可以直接从LinkedIn主页查找有效邮箱

Troubleshooting

故障排查

Email Finder returns no result

Email Finder没有返回结果

Symptom: Searched for a person but Mailmo couldn't find their email Cause: The person's email isn't in Mailmo's database, or the company domain is incorrect Solution: Verify you're using the correct company domain (check the company's website). Try alternate domain variations. If still no result, try an alternative finder (Hunter.io, Tomba, Prospeo) — different providers have different coverage. No credit is charged for unsuccessful searches.

症状：搜索某个用户但Mailmo没有找到对应的邮箱原因：该用户的邮箱不在Mailmo数据库中，或者输入的公司域名错误 解决方案：确认你使用的是正确的公司域名（可查看公司官网验证），尝试其他域名变体。如果还是没有结果，可以尝试其他查找工具（Hunter.io、Tomba、Prospeo），不同服务商的覆盖范围不同。未成功搜索不会消耗积分。

Chrome extension not working on LinkedIn

Chrome扩展在LinkedIn上无法使用

Symptom: Extension icon doesn't appear or doesn't return results on LinkedIn profiles Cause: Extension not properly installed, LinkedIn UI changes, or browser conflicts Solution: Verify the extension is installed and enabled in Chrome (chrome://extensions). Try refreshing the LinkedIn page. Disable other LinkedIn-related extensions that might conflict. If using Sales Navigator, ensure you're on a profile page (not a search results page).

症状：扩展图标不显示，或者在LinkedIn主页上没有返回结果原因：扩展未正确安装、LinkedIn UI更新、或者浏览器插件冲突 解决方案：在Chrome扩展管理页面（chrome://extensions）确认扩展已安装并启用。尝试刷新LinkedIn页面，禁用其他可能冲突的LinkedIn相关扩展。如果使用Sales Navigator，确认你在个人主页页面（而非搜索结果页）。

Bulk verification taking too long

批量验证耗时过长

Symptom: Uploaded a large CSV but results aren't appearing Cause: Large lists take time to process, especially with catch-all verification which requires additional checks Solution: Bulk verification is processed asynchronously. For large lists (1,000+ emails), allow time for processing. Check back after a few minutes. If the job appears stuck, contact support@mailmo.io.

症状：上传了大体积CSV但没有返回结果原因：大列表处理需要时间，尤其是catch-all验证需要额外的检查步骤 解决方案：批量验证是异步处理的，针对1000个邮箱以上的大列表，请预留足够的处理时间，几分钟后再查看结果。如果任务长时间卡住，可以联系support@mailmo.io获取帮助。