Help the user with Meltwater platform questions — from Explore searches and social listening through media relations, influencer marketing, social publishing, consumer intelligence, Mira AI, API, and integrations.

If exists, read it first for accumulated knowledge.

Ask the user:

If the user's request already provides most of this context, skip directly to the relevant step. Lead with your best-effort answer using reasonable assumptions (stated explicitly), then ask only the most critical 1-2 clarifying questions at the end.

If the request maps to a specialized skill, route:

Otherwise, answer directly from platform knowledge using the reference below.

Read

references/platform-guide.md

for detailed module documentation, pricing, integrations, and data model.

Based on the user's specific question:

User says: "I need to track mentions of my company across news and social media" Skill does:

User says: "I need to find tech journalists who cover AI startups for a product launch" Skill does:

User says: "I want to pull Meltwater monitoring data into our Power BI dashboards" Skill does:

Symptom: Explore search returns clickbait articles, AI-generated SEO content, and unrelated mentions Cause: Boolean search query is too broad, missing exclusions Solution: Add terms to exclude common noise sources. Use proximity operators instead of to require terms to appear close together. Exclude specific domains that consistently produce irrelevant results. Use Meltwater's source quality filters to limit to trusted publications.

Symptom: Mentions tagged as positive are actually negative, or vice versa Cause: Automated sentiment analysis struggles with sarcasm, irony, industry jargon, and non-English content Solution: For critical reports, manually review and correct sentiment on key mentions using tags. Set up a periodic sentiment audit process. Consider filtering by sentiment confidence score if available in your plan.

Symptom: API requests return 401 Unauthorized Cause: Token expired, revoked, or missing from request header Solution: Verify the token is included as an header (not a query parameter or Bearer token). Check that the token hasn't been revoked in the Meltwater app. Create a new token under API Credentials if needed. Ensure requests use HTTPS — plain HTTP will fail.