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Transync AI Platform Help

Transync AI平台帮助

Step 1 — Gather context

步骤1 — 收集上下文

references/learnings.md

exists, read it first for accumulated platform knowledge.

What do you need help with?
- A) Setting up Transync AI for meetings (Zoom, Teams, Meet, WhatsApp, in-person)
- B) Choosing a plan (Free vs Personal Premium vs Enterprise vs Time Cards)
- C) Improving translation accuracy (accents, technical terms, domain vocabulary)
- D) Troubleshooting (audio not capturing, translations not displaying, billing issue)
- E) Comparing Transync AI vs another translation tool
What platforms are you translating on?
- A) Zoom
- B) Microsoft Teams
- C) Google Meet
- D) WhatsApp voice calls
- E) In-person meetings
- F) Multiple platforms
What languages do you need?
- A) Two languages (which pair?)
- B) Multiple languages in the same meeting
- C) Primarily Asian languages (Chinese, Japanese, Korean)
- D) European languages

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

若

references/learnings.md

文件存在，请先阅读该文件获取已积累的平台知识。

您需要哪方面的帮助？
- A) 为会议配置Transync AI（Zoom、Teams、Meet、WhatsApp、线下会议）
- B) 选择方案（免费版、个人高级版、企业版、计时卡）
- C) 提升翻译准确性（口音、专业术语、领域词汇）
- D) 故障排查（音频无法捕获、翻译不显示、计费问题）
- E) 对比Transync AI与其他翻译工具
您在哪些平台上进行翻译？
- A) Zoom
- B) Microsoft Teams
- C) Google Meet
- D) WhatsApp语音通话
- E) 线下会议
- F) 多个平台
您需要哪些语言支持？
- A) 两种语言（具体语言组合？）
- B) 同一场会议支持多种语言
- C) 主要是亚洲语言（中文、日语、韩语）
- D) 欧洲语言

跳过规则：如果用户的提示已包含足够上下文，直接进入步骤2。

Step 2 — Route or answer directly

步骤2 — 转介或直接解答

If the question is about...	Route to...
Comparing multiple note-taker/translation tools	`/sales-note-taker [your question]`
Enterprise RSI with human interpreters	`/sales-kudo [your question]` or `/sales-interprefy [your question]`
Voice-to-voice with domain-specific terminology	`/sales-langfinity [your question]` — similar niche

When routing, provide the exact command.

若问题涉及...	转介至...
对比多款笔记工具/翻译工具	`/sales-note-taker [您的问题]`
配备人工译员的企业远程同声传译	`/sales-kudo [您的问题]` 或 `/sales-interprefy [您的问题]`
带领域特定术语的语音互译	`/sales-langfinity [您的问题]` — 类似细分场景

转介时，请提供准确的命令。

Step 3 — Transync AI platform reference

步骤3 — Transync AI平台参考

Read
references/platform-guide.md
for the full platform reference — capabilities, pricing, setup workflows, integration details, troubleshooting recipes.

Answer the user's question using only the relevant section. Don't dump the full reference.

**阅读

references/platform-guide.md

**获取完整平台参考——功能、定价、配置流程、集成细节、故障排查方案。

仅使用相关部分解答用户问题，不要直接输出完整参考内容。

Step 4 — Actionable guidance

步骤4 — 可落地指导

You no longer need the platform guide — focus on the user's specific situation.

For setup: Walk through platform-specific audio sharing steps (system audio → Transync listens)
For accuracy: Configure AI Assistant with domain keywords before the meeting
For plan selection: Match hours/month to meeting frequency — most teams underestimate by 2x
For enterprise: Org knowledge base + volume discounts unlock at $1K annual spend
For comparison: Focus on latency (<0.5s vs 3-4s for JotMe), language count, and whether they need human interpreters

If you discover a gotcha, workaround, or tip not covered in

references/learnings.md

, append it there.

此时无需依赖平台指南——聚焦用户的具体场景。

配置方面：逐步讲解特定平台的音频共享步骤（系统音频→Transync监听）
准确性方面：会议前通过AI Assistant配置领域关键词
方案选择方面：将每月时长与会议频率匹配——大多数团队会低估2倍需求
企业版方面：组织知识库+年消费满1000美元可解锁批量折扣
对比方面：聚焦延迟（<0.5秒 vs JotMe的3-4秒）、语言数量、是否需要人工译员

如果发现

references/learnings.md

未覆盖的陷阱、变通方案或技巧，请补充至该文件中。

Gotchas

注意事项

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

No API, no webhooks, no Zapier — Transync AI is UI-only with no programmatic interface. You cannot automate transcript export or integrate with CRM/data pipelines.
40-minute free trial is one-time — once exhausted, you must subscribe or buy a time card. There is no recurring free tier.
Time cards don't roll over — purchased hours expire (check current terms). Enterprise overage deducts from the org pool automatically.
System audio sharing varies by OS — macOS requires granting screen recording permission; Windows needs audio routing configuration. WhatsApp requires phone audio output to the device Transync is running on.
SOC 2 Type II and ISO 27001 are "in progress" — not yet certified as of 2026-04. Verify current status before relying on these for compliance decisions.
No CRM integration — meeting notes and transcripts stay inside Transync AI. Export is manual (copy/paste or download).
Accent accuracy degrades — heavy accents, overlapping speakers, and noisy environments reduce translation quality. Use AI Assistant keywords to improve domain-specific accuracy.

基于研究的最佳实践——请特别留意与方案专属功能、集成陷阱相关的内容，这些内容可能已过时。

无API、无Webhook、无Zapier集成——Transync AI仅提供UI界面，无程序化接口。无法自动导出转录内容或集成至CRM/数据管道。
40分钟免费试用仅可使用一次——试用耗尽后，必须订阅或购买计时卡。无循环免费层级。
计时卡时长不结转——已购买时长会过期（请查看当前条款）。企业版超额时长将自动从组织时长池中扣除。
系统音频共享因操作系统而异——macOS需要授予屏幕录制权限；Windows需要配置音频路由。WhatsApp需要将手机音频输出至运行Transync的设备。
SOC 2 Type II和ISO 27001认证「进行中」——截至2026年4月尚未完成认证。在依赖这些认证做合规决策前，请核实当前状态。
无CRM集成——会议纪要和转录内容仅保留在Transync AI内。需手动导出（复制粘贴或下载）。
口音识别准确性下降——浓重口音、重叠发言、嘈杂环境会降低翻译质量。使用AI Assistant关键词提升领域特定术语的准确性。

Related skills

Examples

示例

Example 1 — "I need to set up Transync AI for my weekly Zoom calls with our Japan office" → Walk through Zoom audio sharing setup, recommend configuring AI Assistant with industry-specific Japanese vocabulary, suggest Personal Premium (10 hrs covers ~2.5 hrs/week of meetings).

Example 2 — "Transync AI vs JotMe — which is better for real-time translation in meetings?" → Compare latency (<0.5s vs 3-4s), language coverage (60+ vs 107), pricing ($8.99/mo vs $10/mo), platform support, and note-taking features. JotMe has more languages; Transync has lower latency and dual-screen display.

Example 3 — "Our enterprise team of 15 needs real-time translation for Teams meetings — what plan and how do we manage the hour pool?" → Enterprise at $24.99/seat/mo × 15 = $374.85/mo for 600 hrs total. Explain org-level hour pool, overage at $0.70/hr, volume discounts ($1K → 2%, $3K → 5%, etc.), and org knowledge base for domain terminology.

示例1 — "我需要为每周与日本办公室的Zoom会议配置Transync AI" → 讲解Zoom音频共享配置步骤，建议通过AI Assistant配置行业特定日语词汇，推荐个人高级版（10小时可覆盖每周约2.5小时的会议）。

示例2 — "Transync AI vs JotMe——哪款更适合会议实时翻译？" → 对比延迟（<0.5秒 vs 3-4秒）、语言覆盖（60+ vs 107）、定价（8.99美元/月 vs 10美元/月）、平台支持和笔记功能。JotMe支持更多语言；Transync延迟更低且支持双屏显示。

示例3 — "我们15人的企业团队需要为Teams会议提供实时翻译——选择什么方案，如何管理时长池？" → 企业版为24.99美元/席位/月 ×15 = 374.85美元/月，总计600小时。说明组织级时长池、超额时长按0.70美元/小时计费、批量折扣（满1000美元享2%折扣，满3000美元享5%折扣等），以及用于领域术语的组织知识库。

Troubleshooting

故障排查

Translations not appearing / dual-screen blank Transync AI captures system audio — if it can't hear the meeting, no translation appears. On macOS, grant Screen Recording permission in System Settings → Privacy & Security. On Windows, ensure audio output is routed correctly. Test with a short meeting before the real one.

Translation accuracy poor with technical terms Open AI Assistant before the meeting and add domain-specific keywords and context. For example, add "API endpoint", "microservices", "Kubernetes" for a tech meeting. The AI uses these to improve terminology accuracy. Accuracy also degrades with heavy accents — speak clearly and reduce background noise.

Charged twice or billing issue Contact support@transyncai.com with screenshots of the duplicate charge and your account email. Include transaction IDs from your payment provider. Response times may vary — if no reply within 48 hours, try hello@transyncai.com as an alternative contact.

翻译未显示/双屏空白 Transync AI捕获系统音频——如果无法听到会议声音，就不会显示翻译内容。在macOS上，需在系统设置→隐私与安全中授予屏幕录制权限。在Windows上，确保音频输出路由正确。正式会议前先通过短会议测试。

专业术语翻译准确性差 会议前打开AI Assistant，添加领域特定关键词和上下文。例如，为技术会议添加"API endpoint"、"microservices"、"Kubernetes"。AI会利用这些内容提升术语翻译准确性。浓重口音也会降低准确性——请清晰发言并减少背景噪音。

重复扣费或计费问题 将重复扣费的截图和您的账户邮箱发送至support@transyncai.com，并附上支付提供商的交易ID。响应时间可能不同——如果48小时内未收到回复，可尝试备用邮箱hello@transyncai.com。