Total 57,829 skills
Showing 12 of 57829 skills
Internal tech-debt transform pass of the agentic-workflow review pack — composed in-turn by review-change and product-audit; not a menu entry. Transforms the synthesized findings table into explicit debt items, each with a re-trigger condition; it does not rescan the diff. Findings only; never edits code.
Covers creation and maintenance of a custom Bitrix module in /local/modules/<vendor>.<module>/ — CModule class, install/index.php, DoInstall and DoUninstall, install/version.php with $arModuleVersion, registration of events and agents during installation, module options (options.php), generation via make:module. Applied when creating a new module, refining installation/uninstallation, registering event handlers and publishing module options in the Admin Panel. Key terms — CModule, DoInstall, DoUninstall, module manifest, install/index.php, make:module, vendor.module.
Orchestrator skill for setting up Incident Management features in Salesforce Service Cloud ITSM. Use when the user asks to set up incident management, configure ITSM incident features, wants a guided walkthrough of incident management configuration, or asks what incident features are available to configure. Presents the available Incident Management capabilities and delegates each selection to a specialized child skill — currently SLA & Milestones — while tracking progress across the setup. Triggers on: set up incident management, configure ITSM incident features, incident management walkthrough, incident management capabilities, what incident features can I configure. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., an SLA alone without mentioning incident management setup), asks to create, clone, or provision users, Case management setup, or general ITSM questions without setup intent.
Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent lifecycle, and the IT Service Employee agent lifecycle. Use when the user asks to set up Agentforce for ITSM, enable Studio and the Fulfiller/Employee agents together, wants a guided Agentforce ITSM walkthrough, or asks what Agentforce features are available for IT Service. Presents available Agentforce capabilities and delegates each selection to a specialized child skill while tracking progress. Triggers on: set up agentforce for itsm, configure agentforce studio and fulfiller, agentforce itsm walkthrough, what agentforce features for it service. DO NOT TRIGGER when: the user asks to enable Agentforce Studio alone, asks to create or activate the Fulfiller or Employee agent alone, or asks about CMDB, Incident Management, Teams, or general ITSM setup without Agentforce intent.
Top-level orchestrator for setting up IT Service Management (ITSM) in Salesforce Service Cloud. Use when the user asks to set up ITSM, configure service management, enable ITSM capabilities, wants a guided walkthrough, or asks what is needed to get ITSM running. Presents a multi-select track menu and delegates to domain sub-orchestrators — Incident Management, Agentforce for ITSM (Studio + Fulfiller), CMDB, and Microsoft Teams (IT Desk / IT Service / Swarming). Any prerequisites (such as the Incident Management master switch for Track 1) are owned and enforced inside the relevant sub-orchestrator, not at this level. Triggers on: set up ITSM, configure service management, ITSM setup, get ITSM running, walkthrough, set up CMDB / Teams / Agentforce for ITSM. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., the priority matrix alone), asks only about Case management, wants to create a single user, or asks general ITSM questions without setup intent.
Enable the Agentforce for IT Service Salesforce Go feature toggles (Agentforce Studio, Einstein Generative AI, the parent umbrella, and the Fulfiller/Employee agent templates) using the Salesforce CLI (sf). Turns ON org prefs via the Setup Discovery feature/{apiName}/enable Connect API route. Write-capable, idempotent, dependency-ordered, confirm-to-write required. Use when asked to enable Agentforce Studio, turn on Agentforce for IT Service, enable Einstein generative AI, or configure the org-level Agentforce for IT Service prerequisites. Triggers: enable agentforce studio, turn on agentforce for it service, enable einstein generative ai, configure agentforce org prefs. DO NOT TRIGGER: read-only prerequisite check (service-itsm-agentic-setup-agentforce-studio-validate), create/activate an agent (service-itsm-agentic-setup-fulfiller-agent-configure), or assigning permission sets.
Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT Service Employee template; when the user names a specialized Employee template (Password Manager Assistance, Certificate Management, Onboarding, Hardware Request, and ~47 others catalogued in references/specialized-templates.md — all under the `svc_emp_intelligence__` namespace), pins that one instead. Idempotent per developer name. TRIGGER when the user asks to create/set up/provision/activate the Employee agent, the IT Service Employee agent, or a specialized Employee agent (password manager, certificate, onboarding, hardware request, etc.). DO NOT TRIGGER: prerequisite checks (service-itsm-agentic-setup-agentforce-studio-validate), CMDB CRUD, Fulfiller setup (service-itsm-agentic-setup-fulfiller-agent-configure).
Validate the Agentforce for IT Service prerequisites for a Fulfiller or Employee agent, using the Salesforce CLI (sf). The READ-ONLY prerequisite check: it reads the Salesforce Go feature toggles behind the Agentforce for IT Service setup page (Agentforce Studio, the IT Service Fulfiller / IT Service Employee templates, Specialized Agent Templates for Employee) via one Connect API call, then a helper script classifies the chosen path into a READY / NOT-READY verdict. It never enables anything; when a toggle is off it hands off to the agentforce-studio-configure skill to turn it on. Use when asked to check Agentforce prerequisites, validate the org is ready for an ITSM agent, or verify Agentforce Studio is enabled. Triggers: check agentforce prerequisites, validate agentforce readiness, is my org ready for the fulfiller agent, verify agentforce studio enabled. DO NOT TRIGGER: enabling or turning on the toggles, creating the fulfiller agent (service-itsm-agentic-setup-fulfiller-agent-configure), or CMDB CRUD.
Debug and diagnose Microsoft Teams for Employee Service (ITSM) configuration failures — run a pass/fail validation checklist against the org and report exact remediation. Use this for: 'IT Desk login not working in Teams', 'UEL/CCP user can't log in to IT Service', 'Teams feature not showing / not enabled', 'CI Hub / Service Catalog / My Assets tab not loading', 'Teams Agentforce agent not responding', 'Teams swarming not working', 'Teams SSO failing', or any request to troubleshoot a Teams ITSM setup. Routes the problem to the right checklist (login, feature enablement, tab loading, Agentforce, swarming, SSO) and checks the exact CORS, External Client App, feature toggle, PSL, profile, auth-provider, named-credential, and messaging-channel settings each requires. DO NOT TRIGGER for first-time enablement (service-itsm-teams-configure / -itservice-configure / -itdesk-configure) or building the embedded agent from scratch (service-itsm-teams-employee-agent-configure).
Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.
End-to-end autopilot orchestrator for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials, configure the IT Desk and IT Service checklists, turn on Swarming, and optionally embed the Agentforce agent) in one continuous pass, stopping only at the points a human must act. Use when the user asks to set up Microsoft Teams for ITSM end to end, 'set up teams for it service', 'do the whole teams itsm setup', 'configure microsoft teams for employee service', or wants a guided Teams ITSM walkthrough. Delegates each stage to a specialized child skill while driving the sequence itself. DO NOT TRIGGER when the user asks to enable Teams alone, configure just the IT Desk or IT Service checklist alone, or enable Swarming alone — delegate directly to the specific child skill in those cases.
Wires an existing, active Agentforce agent to a channel by resolving a fallback queue, setting up inbound routing (either PATCH SessionHandlerId on the MessagingChannel, or an inbound RoutingFlow for Voice/Email), and optionally configuring outbound escalation. Use when the user wants to add a channel to an existing agent, connect an agent to a messaging or voice channel, route Voice or Email-to-Case to an Agentforce agent, or set up a fallback queue for an agent channel. Applies to any already-created agent, including an existing Help Agent. The channel infrastructure (MessagingChannel, Voice config, email-to-case) must already exist — this skill only adds the routing. DO NOT TRIGGER when the agent does not yet exist or still needs Help Agent setup (use agentforce-generate or service-helpagent-coordinate), when creating the MessagingChannel itself (use service-digital-engagement-channel-configure), or when creating an Embedded Service Deployment (use service-digital-engagement-deployment-configure).